Providing expert customer service solutions for the public sector.

FM Outsource provides competitive, high-quality customer service solutions for public sector organisations. So, you can be sure to deliver the best possible experience and support to the public, even during unforeseen peak periods. 

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Cost-effective, compliant solutions to deliver seamless customer service.

With advanced technology, expert operatives and iron-clad processes in place, we have a winning combination that enables us to deliver omnichannel and multilingual services 24/7, 365 days a year. Our Quality Assurance processes ensure each operator works within the strict compliance requirements of your campaign, including regulations surrounding GDPR and privacy laws, so you never have to worry about non-compliance issues.

Our cost-per-hour model guarantees that when you’re experiencing vast fluctuations in contact volumes, we’re able to accommodate and mitigate the demand, whilst extending valuable cost efficiencies to your organisation.

Your challenges, our solutions.

At FM Outsource, we aim to share our expertise and knowledge in contact centres, to provide a truly exceptional, competitively-priced solution. Our teams can help emergency services, universities, local councils and any other body supporting the public to resolve customer queries more efficiently, expand to omnichannel systems and transform customer experiences. 

Take control of your customer service.

90% first time resolution rate

90% first-time resolution rate.

£1.08 cost per interaction

£1.28 cost per interaction, with avg. 15 contacts per hour.

Powerful software integrations

Powerful software integrations.

Set-up and go in weeks

Set-up and go in weeks to assist with peak.

24/7, 365-day expert support

24/7, 365-day a year expert support in any language.

Save money with customer service outsourcing.

In a world of tighter budgets and multiple options, it can be difficult to know exactly where best to spend your money. In our cost analysis, we break down how much an insourced agent actually costs you and, more importantly, how much you’ll save by outsourcing.

And our entirely UK-based teams can actually help improve your customer experience at the same time. So we’ve included some client case studies showing you how we achieve this.

Insourcing vs outsourcing cost analysis download

At FM Outsource, we are experts in
the entire customer service journey.

People

People

We understand that, in essence, customer service is about relationships and building connections with people. We invest heavily in our agents – both time and capital – to ensure they are the best in the business. 

We will never know your customers as well as you do, but we know how to deliver the exceptional customer services that they want!

Process

Process

Our tried-and-tested approach to customer service ensures that each step of the journey is considered and accounted for. Our consultants and customer service teams are always on-hand to advise, helping to create a more streamlined experience – not just for your business, but for your customers.

Technology

Technology

We offer a future-proofed solution that uses the latest technology to ensure quality and efficiency across the board. Whether it’s providing omnichannel solutions to digitally transform your offering, or creating a seamless pathway through your CRM or sales funnel, we know how to make technology work for your business.

Get in touch.

If you’re ready to elevate your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.

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