Customer service reports and guides

Our customer service reports and guides are packed full of industry insights designed to help you grow your customer care offering and excel in your field.

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The Real Cost of Customer Care

In-House, Outsource, Offshore: The Real Cost of Customer Care

Have you ever compared the cost of running an in-house team against the cost of outsourced customer service? And what about offshoring; isn’t that supposed to be cheaper? Well, you might be surprised to find that outsourcing is actually your cheapest option. How? By improving the quality of your customer care operation. Don’t believe us? We’ve done all the calculations to prove it.