Customer service reports and guides
Our customer service reports and guides are packed full of industry insights designed to help you grow your customer care offering and excel in your field.
Our customer service reports and guides are packed full of industry insights designed to help you grow your customer care offering and excel in your field.
The cost-of-living crisis means small businesses are facing a challenging time like no other. In fact, as of April 2023, half of consumers have cut their non-essential spending, which is impacting businesses of all sizes but is particularly concerning for smaller businesses which often have a smaller customer base to rely on.
But our latest research shows the disparity between what customers want from small businesses and what they’re actually offering.
