A Fresh Approach To Customer Service Outsourcing
Customer Contacts In The Last 6 Months
We’re determined to help businesses reap the benefits of a highly efficient, experienced customer support team. We offer flexible customer care outsourcing that is available 24/7, in any channel and for any language.
Technology
Technology
We can work with your existing tech setup or recommend and implement a brand new solution.
Flexibility
Flexibility
Whether it’s a full solution or a helping hand for an existing team - we’re available 24/7, for any channel and language.
Quality
Quality
UK-based, highly trained operators with quality monitoring and 1:1 check-ins even after training.
Consultancy Services
If you need expertise without the resource, we can be hired independently to help you improve an existing team. The most senior and experienced members of our management team will be on hand to share ideas and advice no matter the challenge. What’s more, with a good old-fashioned ‘no win, no fee’ approach, there’s no risk to bringing us on-side.
+29%
Customer Satisfaction
+27%
Contact Per Hour
-41%
Cost Per Contact
Technology-Driven
We believe modern customer care should be about technology - using the new tools available to offer customers an astonishingly good experience. We can help you reduce response times, minimise operator workloads, cover new communication channels and radically transform your operational costs.
Giving our customers excellent service is paramount in stores and our after care needs to reflect these high standards. We are confident that our new partnership will use the latest technology to ensure that customers continue to receive the best possible service.
Gemma Mason | Superdrug
Given the continued success of our Marketzone websites, we realised that we needed to enhance the Customer Service offer to our customers. After reviewing the products and companies in the market, we felt FM Outsource offered the most cost effective solution. They understood both our industry and issues, so hit the ground running once appointed.
Ryan Norris | iForce
Partnering with an outsourced customer service team is a hard choice to make, however we feel confident we've made the right one. FMO's expertise and professionalism have exceeded our expectations. We are excited to see what the new partnership will bring, not just for the business but most importantly for our customers.
Fiona Abrams | Brayola