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Handling difficult customer service interactions can be a challenging aspect of any business. Your advisers play a pivotal role in maintaining a positive customer experience so, to effectively handle challenging situations, they need a unique set of skills. Here are 10 essential skills your advisers should possess.
These skills not only enable advisers to handle difficult customer service interactions effectively but also contribute to overall customer retention and loyalty. By investing in the training and development of these abilities, your advisers can turn challenging interactions into opportunities to create positive customer experiences.