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Air Traffic Control UK

ATC failure highlights why disaster recovery plans for customer service are critical

The air traffic control failures on Bank Holiday Monday highlighted why a disaster recovery plan for customer service is integral to maintaining brand reputation and customer retention.

Imagine this: you’re all set for a long-awaited Bank Holiday escape. The bags are packed, the excitement is palpable, and the adventure awaits. Now, let’s insert a dose of reality: a staggering 27% of flights…