Customer service is crucial for all businesses, but especially for small to medium enterprises (SMEs) still building a loyal client base. At FM, we’re passionate that every customer should have a great experience, no matter the size of the business.
Outsourced customer service for small businesses is a customer care team that works alongside your brand. We provide fully trained advisors and contact centre managers to cover your busy times or answer customers when you can’t.
We love to work with independent businesses at FM Outsource. We know that the reputation of your brand matters and you don’t want to be let down by your customer service. That’s why we work alongside our clients to find the perfect blend of expert customer care and that personal touch that small businesses excel at.
That’s why we say that no business is too small. For as little as £35 a month, we can provide an hour’s worth of customer care with the clock starting when we’re talking to customers and stopping when we’re not. Need more than an hour? Our Lite Tier is broken down into sub-tiers based on how much time you’ll need a month. And if you’re unsure, we’ll help you figure it out.
At FM Outsource, we have over 10 years of experience providing outstanding customer care for some huge household-name brands. We believe everyone should have access to that same level of quality, so our Lite tier is designed with that in mind. You don’t need to pay a king’s ransom to be treated like a king.
It can be difficult to handle all your customer contacts effectively if you don’t have great software. At FM, we provide our own in-house technology for free. All your customers are filtered into one browser page – no matter how they contact you – with a space for notes and customer data so our advisors have all the information they need at their fingertips as soon as a customer gets in contact.
You’re busy. We get it. Running a small business takes a lot of time and dedication and there aren’t enough hours in the day. Letting an expert handle your customer care can free you up to keep providing the fantastic service and products your customers want.
Customers want more, more, more. They want to contact you when they’re available, not when you are. And that means they want a reply at 2 a.m. on a Wednesday within 10 minutes of sending that Facebook message. That’s where we can help. We’ll fill in the gaps when you’re busy, allowing you to advertise your customer care as 24/7 and letting customers contact you on every platform they can find you.
If you’re ready to elevate your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.