Being experts in customer care allows us to pass our knowledge onto our clients, helping them improve their customer service without uprooting their entire team. Work with our world-class UK customer service consultancy team to elevate your service levels and start providing a unique, effective experience to your customers. Use as a standalone service or part of a wider outsourcing program.
Our expert customer service consultants provide strategic guidance on the running of your team, allowing you to adopt new processes, deliver better service and, ultimately, save money. Together, we address transformative issues in your organisation; from channel mix and the use of technology to forecasting models within your setup.
We work with you to determine the right service level for your business, assessing your individual challenges and offering viable, flexible solutions. FM Outsource experts bring experience and knowledge into your executive team, allowing them to learn and grow through close proximity to established customer care professionals.
A customer service consultant can help you review your entire operation. From processes to technology, costs to recruitment, they will audit it all and tell you how to improve based on tried and tested methods.
At FM Outsource, our consultants are fully embedded within your business, working with your inbound and outbound customer service teams to improve performance, efficiency and general behaviour. We work alongside your team as partners; your success is our success.
Customer service consultancy isn’t just for failing agents or teams. A brand may use a customer service consultant to help them grow brand sentiment or simply guide them through a busy period. By transforming your operation with the help of an industry expert, your brand can rise above and beyond your competition whilst still saving on costs.
Good processes are the heart of everything we do, ensuring that our consultancy services are delivered to the highest quality. From an initial meeting to understand your customer service goals to auditing and a complete plan of action, we work with you from day one to deliver on your priorities. Our experts set out clear processes that help you see where and how we can improve your customers’ experience.
The foundation of an efficient customer care team is the technology they use. Our UK customer service consultancy team find the best service platform to meet your goals and manage the transition if you’re moving to a new solution. We show you how to use workflows to make your team work smarter, and more efficiently whilst chatbots and artificial intelligence help reduce the strain on your internal care team.
Our consultants are adept at creating efficient, effective customer service strategies across a range of industries. So, no matter who you are or how you service your customers, we can help you build more streamlined customer care processes.
If you’re ready to elevate your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.