UK-based customer service consultancy

We can help you review your entire operation to solve issues that are impacting your customer experience. From processes to technology, forecasting to quality assessment, we can use our wealth of experience to improve it all.

Customer service consultancy
customer experience with customer service consultancy

Boost customer experience

help for busy periods with customer service consultancy

Expert help for peak periods

What is CS consultancy?

Our consultancy service is for companies that want a little extra boost or need help resolving pain points in their operation. Our consultants will work closely with your customer service managers to offer expert advice based on our tried-and-tested processes that work for some of the UK’s top household names.

But every business is different. That’s why we’ll visit your offices and sit with your teams so we can see first-hand how they operate. Our consultancy service is bespoke for every client and we’ll only suggest processes and systems that will work for your individual business needs.

Our customer service consultancy isn’t just for failing teams

We’ve worked with businesses of all sizes, across many industries and our clients are often surprised at the ways in which we can help them improve.

Our customer service consultants can help you grow your brand reputation or simply guide them through a busy period. By transforming your operation with the help of an industry expert, your brand can rise above and beyond your competition whilst still saving on costs.

improve band reputation with customer service consultancy

Improve brand reputation

reduce costs with customer service consultancy

Reduce costs, retain quality

Hotel Chocolat
Hobbs London
Phase Eight
Harry Hall
Pret A Manger
The Perfume Shop
Waste Managed
Damsel in a Dress
Smart Cellular

No long-term contracts, no retainer; pay per project.

Chat to us today about how our customer service consultants can help your business.

We can help you transform your…

Don’t see what you need? Get in contact and ask! We have over a decade of experience working in customer care and are happy to help with anything you might need.

improve channel mix with customer service consultancy

Channel Mix

Introduce new channels, switch to the most efficient ones, or create a truly omnichannel service; we’re here to help with it all.

Tech advise with customer service consultancy

Software & Technology

Automation, chatbots, and CRMs; we can suggest new technology or show you new ways of working with your current software.

Boost efficiency with customer service consultancy

Operational Efficiency

We can help you improve your contacts per hour and first time resolution rates without sacrificing the customer experience.

quality assessment with customer service consultancy

Quality Assessment

We can implement a software partner, improve your current process, or even help you set up a brand new QA department.

Forcast volume with customer service consultancy

Volume Forecasting

Good forecasting is vital; get it right with our years of experience across multiple industries. No more panic when the lines get busy.   

Get in touch

Want to chat today? Call us on 0808 164 1406.

Or you can fill in our contact form and we’ll get back to you asap.

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