Is your business prepared for the inevitable Black Friday and Christmas rush? Our latest report suggests that not enough brands are prioritising customer service.

The air traffic control failures on Bank Holiday Monday highlighted why a disaster recovery plan for customer service is integral to maintaining brand reputation and customer retention.

FM Outsource were proud to see their very own Martin Brown featured in the Daily Express’ front page article investigating call-handling times.

Our latest research shows that less than half of consumers believe that small businesses offer a more personalised customer experience.

The cost-of-living crisis means small businesses are facing a challenging time like no other. But our latest research shows the disparity between what customers want from small businesses and what they’re actually offering.

FM Outsource welcomes Jo Hayhurst as People and Communications manager as we continue to invest in the employee experience.

FM Outsource is celebrating 10 years in business, following a sustained period of growth!

Over the past three years, we’ve seen revenue soar by 67%, due to our work supporting major household names including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.

Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.

Our sister company, Gnatta, has recently released a client case study exploring how the use of social media quick replies could improve operator efficiency and cut operational costs.

On the 16th and 17th of November, FM Outsource will be joining the industry at the prestigious Call and Contact Centre Expo in London. Join us there! Click through to see our details.