On Friday 23rd September, FM Outsource attended the UK Customer Experience Awards finals and were crowned the winners of the Omnichannel CX category. The awards were created to recognise and reward outstanding achievements in customer experience across key sectors and disciplines. They also showcase the best practices among organisations, their talented teams and individuals within those organisations.
The team (consisting of CEO, Jack Barmby; Sales Manager, Nathan Sansby; Managing Director, Jenny Bowles; and Marketing Manager, Abbey Brown) travelled down to London to present their entry to a panel of highly experienced judges in the customer experience sector at the Park Plaza, Westminister Bridge. FM were up against the likes of Virgin Trains in partnership with Opinsta, Standard Life and Unibet.
After the presentation, they attended a gorgeous gala lunch and celebrations. This, in turn, lead to the much-awaited unveiling of the winners of the 33 categories included at this year’s awards, featuring some of the biggest names in CX. Up against some tough competition, FM Outsource are thrilled to be named as winners in the Omnichannel CX category.
FM would like to thank everyone involved and show our appreciation to the organisers of the UK Customer Experience Awards for putting on such a great event. We would especially like to thank our employees. It is a true testament to the work being done day in, day out at the business to win an award like this.
CEO, Jack Barmby, commented:
We are incredibly proud of the work we do at FM Outsource. We’ve been able to offer an industry-leading, cost-per-contact model that maximises cost-efficiency without losing quality, and to know that has been recognised for experts in that field is one of FM’s biggest achievements so far.
Sign Up To The Newsletter
Improve your customer experience with insights from our newsletter. Subscribe today to get started.
Explore our latest insights.
A Guide to 24/7 Customer Care
At this time of digital transformation 24/7 customer service accessibility is essential. Your customer care team needs to be available at all times, whenever your customers want them.
Improving Brand Reputation for Our Clients
Our client reached out to FM Outsource to digitally transform their customer service offering. Within 10 months, we had improved their review score to 4 out of 5 stars and saw them sitting alongside fashion giant Dior.
Case Study: Hotel Chocolat
As a brand, Hotel Chocolat have always found outsourcing essential to their operations as it offers them much-needed flexibility. Plus, they have found that when partnering with FM, the expanded teams feel like just another part of the Hotel Chocolat business.