Cost Analysis: Insourcing vs Outsourcing

Cheaper, UK-based customer care.

Have you ever compared the cost of running an in-house team against an outsourced customer care provider? We’ve done all the maths in this detailed cost analysis, demonstrating exactly how and why it’s cheaper to outsource.

Save money with customer service outsourcing.

In a world of tighter budgets and multiple options, it can be difficult to know exactly where best to spend your money. In our cost analysis, we break down how much an insourced agent actually costs you and, more importantly, how much you’ll save by outsourcing.

And our entirely UK-based teams can actually help improve your customer experience at the same time. So we’ve included some client case studies showing you how we achieve this.

Insourcing vs outsourcing cost analysis download

What’s the true cost of an employee?

The true cost of an employee on the National Minimum Wage can be as much as £34,346pa if you factor in shrinkage, turnover and equipment.

Salary:

£21,812pa

Shrinkage:

£5,908pa

Turnover:

£4,362pa

Equipment:

£2,160pa

Reporting:

£1,195pa

Cost Analysis: Insourcing vs Outsourcing

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