Call and message answering for your business

Our expert customer service consultants and advisors are here to help with your calls, emails, social media messages, and more. Never miss an incoming call, no matter the time of day or night.

About FM Outsource

Our journey so far

In 2012, we started out with a small, shared office space in Greater Manchester, answering social media queries for our first ever client. Since then we’ve become 24/7, multilingual, and omnichannel, and even launched our sister company, Gnatta, to create our own cutting edge customer service technology.

Now we work with numerous household name brands to manage their contact centres and communication strategies, providing excellent customer care to every customer.

We put family first

We never wanted to be a soulless business that measures success by the bottom line. We’re family-led and that means we care about the well-being of every member of our company. We’re always finding new ways to go above and beyond to make sure our employees have everything they need to succeed.

And we routinely hire and promote internally to nurture career growth, meaning your business benefits from the knowledge industry veterans. Customer care is in our blood.

Meet the team

Tony O'Farrell
Tony O’Farrell


At FM Outsource, we share in our clients’ goal of providing an unrivalled customer experience that leads to boosted revenue, greater customer satisfaction, and long-term brand loyalty. That’s what we strive for day in, day out. Not just because their success is vital to the success of our own business, but because we care.

Jenny Bowles
Jenny Bowles

General Manager

Gary Lloyd
Gary Lloyd

Head of Operations

Our aim is to elevate our clients’ customer service so that they can maximise efficiency, reduce costs and continue to grow their business. We achieve this by delivering on three core elements: people, processes, and technology. It’s with this winning combination in place that we are able to set our clients up for commercial success.

Martin Brown
Martin Brown

Chief Commercial Officer

Kirsty Robinson
Kirsty Robinson

Head of Sales & Marketing

Carly Freeman
Carly Griffiths

Head of People

Want to be part of the team?

Every new recruit becomes part of our family as soon as they join us.

Want to learn more about what it’s like to work with us?

Careers at FMO

Get in touch

Want to chat today? Call us on 0808 164 1406.

Or you can fill in our contact form and we’ll get back to you asap.

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