Crisis Contact Cover
Free customer service training
Fully remote customer services
Full customer care coverage
An Experienced Team On Demand
We have 8 years' experience of building highly successful remote working teams that can work independently or alongside an office-based operation. We've even successfully tested running our entire business from home - with not a single individual needed in the office and no detrimental effects on operational performance.
LIMITED TIME OFFER: 100 Contacts Free
Whilst the NHS has declared a Level 3 incident or above, we'll cover your first 100 contacts for free - making getting out of that backlog just a little less painful.
Giving our customers excellent service is paramount in stores and our after care needs to reflect these high standards. We are confident that our new partnership will use the latest technology to ensure that customers continue to receive the best possible service.
Gemma Mason | Superdrug
Given the continued success of our Marketzone websites, we realised that we needed to enhance the Customer Service offer to our customers. After reviewing the products and companies in the market, we felt FM Outsource offered the most cost effective solution. They understood both our industry and issues, so hit the ground running once appointed.
Ryan Norris | iForce
Partnering with an outsourced customer service team is a hard choice to make, however we feel confident we've made the right one. FMO's expertise and professionalism have exceeded our expectations. We are excited to see what the new partnership will bring, not just for the business but most importantly for our customers.
Fiona Adams | Brayola