Detailed Customer Service Reporting and Analytics
Our team sets you up with business intelligence reporting, giving you visibility on how our operators are performing by the minute.
Our quality assessment team tracks live conversations with real-time monitoring. If they spot anything that looks out of place, they can jump in to offer additional support.
We monitor fluctuation in traffic across all of your chosen channels. When things are looking tight, we'll help you plug the gap by moving resource between platforms in real time.
We work with you to produce a cost reduction strategy, based on customer volumes, that doesn’t sacrifice the customer experience.
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