Getting your money’s worth.
So that our partners maximise their investment with us, we dedicate significant time and resources to recruitment.
After all, a team that is highly skilled, dedicated and well equipped with the latest technology is capable of producing a greater output. As a result, our partners get the best possible return on their investment.
FM Outsource’s rigorous recruitment process means we’re able to achieve 17 contacts per hour, a much higher productivity rate than the industry average of just 12 contacts per hour.
Our service is more cost-effective than a full-time employee.
We only make you pay an hourly rate for productive hours. This means when you take into account the internal and external shrinkage costs associated with onboarding a new employee, our offering is better value for money.
Unlike a new starter, our customer service teams do not require annual supporting costs for training. They also contact more customers per hour when compared with the average operative.
Our service produces more annual savings than offshoring.
Offshoring customer service may appear to be more affordable at first glance. But the costs your business will incur as a result of staff turnover, poor efficiency rates, and customer dissatisfaction will quickly add up.
Language barriers, lack of brand knowledge and operational disruption are commonplace in offshoring. The difference in quality means you’ll save more money with FM Outsource in the long run.
