From stock shortages to late deliveries to delayed customer service responses, the pandemic has drastically increased your customers’ demands for greater support and expert advice. We can help you ensure their needs are met in full and on time with excellent customer service solutions that adapt to the changing landscape.
Although the world has begun moving forward since the outbreak of COVID-19, people are still experiencing feelings of isolation and stress as they adjust to the new normal.
To combat this, we’ve optimised all our customer service solutions to incorporate a human touch every time your customers interact with your brand, even when going through a digital channel.
By humanising these interactions, we can help make your customers feel seen, understood and truly supported. The result? Strengthened brand loyalty.
So that, no matter which channel you use to communicate with your customers, they won’t ever feel like they’re talking to a robot.
We hand-select agents based on their aptitude and professionalism to ensure your customers only receive the best service whenever they engage with your brand.
So, you can increase your first contact resolution (FCR) and reduce customer frustration.
From AI tech to automated workflows, we use a range of digital tools that enable operators to resolve issues faster and enhance the customer experience.
We understand that, in essence, customer service is about relationships and building connections with people. We invest heavily in our agents – both time and capital – to ensure they are the best in the business.
We will never know your customers as well as you do, but we know how to deliver the exceptional customer services that they want!
Our tried-and-tested approach to customer service ensures that each step of the journey is considered and accounted for. Our consultants and customer service teams are always on-hand to advise, helping to create a more streamlined experience – not just for your business, but for your customers.
We offer a future-proofed solution that uses the latest technology to ensure quality and efficiency across the board. Whether it’s providing omnichannel solutions to digitally transform your offering, or creating a seamless pathway through your CRM or sales funnel, we know how to make technology work for your business.
FM Outsource does more than provide customer care; we always push that extra mile.
Our client – a household name in the health and beauty sector – reached out to FM Outsource to digitally transform their customer service offering. Within 10 months, we had improved their review score to 4 out of 5 stars. And, in 2021, they were independently ranked as one of the most trusted brands in the world alongside fashion giant Dior.
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Our experts are adept at creating efficient, effective customer service strategies across a range of industries. So, no matter who you are or how you service your customers, we can help you build more streamlined customer care processes.
When you operate globally, your customers have the right to receive assistance in the language they purchased in – this is one reason why multilingual customer service is so important! Discover the rest.
Have you ever compared the cost of running an in-house team against an outsourced customer care provider? We’ve done all the maths in this detailed cost analysis, demonstrating exactly how and why it’s cheaper to outsource.
Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.
If you’re ready to elevate your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.
