Phone calls are 5 times more expensive than webchat interactions.
That’s because your customer service team needs to put in more time and resources for telephony than any other communication channel.
By transforming your traditional call centre into a full-service contact centre, you can serve multiple customers at a time – maximising your internal resources without the added operational cost.
Where call centre agents could only assist customers over the phone, contact centre teams are equally skilled in delivering excellent service via telephony, webchat, email, social media, and even new and upcoming channels.
With the right software, your teams get a single view of the customer conversation, no matter how many channels they use to contact you or how many times they’ve sent the same query. This empowers your agents to get issues solved at the first point of contact.
And if you already have existing software, we can work with this too! We build flexibility into our processes, so no matter what tech you use, we can maximise results.
We offer bespoke omnichannel strategies that align with your operational goals.
We will build you a tailored solution that supports your business in the areas you need without charging you for unnecessary extras. We’ll bring the people, processes, and tech needed to help you drive revenue and growth.
With nearly a decade of experience managing omnichannel customer care, we’re experts at implementing customer service strategies to help you save money and deliver the premium service your customers deserve.