NEW: The Lite Package

Frictionless entry to customer service; outsourcing has never been easier.
Business Start-Up
Lite Customer Service Package

Completely Customisable Customer Service

Beat your competition’s availability, and protect your brand, with our 24/7 operation. We'll be available on the channel you want us for, when you want us. You’ll always be there to answer your customers. All parts of this package are included in one low cost. Holidays, absences, and hardware are all on us.

Unrestricted Coverage

We can cover whichever hours you want us to. Whether it's lunchtime or overnight cover, we'll charge you a flat cost-per-contact rate. Digital channels are included by default, and we can also cover telephony for less than £50/month (depending on your region).

Social Media

Translate

Webchat

Email

Email

Customer Reviews

Review Sites

Customer Service Via SMS

SMS

Frictionless Entry

You don’t need any documents before we get started. We’ll arrange a convenient setup call, and our experienced team will have your operation ready to go within 2-5 working days. They’ll create a training plan, a knowledge base for operators to learn from, and set up any communication software and social channels you need. Our highly trained team is ready to go.

East setup and transition

Transformation Experts

Every client has a dedicated transformation manager to help you make your customer service operation as efficient as possible. They’ll help you to optimise your support page, intertwining a self-service approach with traditional customer service. Move conversations to channels that suit your customers better.