Flexible customer service experts ready and waiting
Whether you need a full or partial customer service solution, our teams of knowledgeable experts can cover areas that need it, whenever and wherever.
If your business is growing at a rapid pace and struggling to handle the demand, we’ll jump in, cover the channels you need covered and divert resources to achieve the best results – leading to more effective and efficient customer service for your business.
At FM Outsource, we’re here to make sure your standards never drop, no matter the challenges you’re facing.
The rapid rise in contact volume around peak periods is something we all expect.
With flexible contracts available, our customer service teams will always be there for however long you need them. We’ll even work alongside your existing team so that you have the resources and expertise to pivot quickly and cover peak periods all while maintaining high levels of customer care.
We support your customer service team as it transitions to a new channel.
If your business is growing you’ll need to expand how you talk with your customers, FM Outsource can help.
As an experienced outsourcer, we help brands seamlessly migrate to new contact channels including webchat, social media, and review websites. These channels allow you to deal with customer queries faster and reduce your backlog caused by the increase in demand.