The Elements of Customer Care
Building A Great Team
We know what makes a great customer service team - every good example out there is built on the five crucial building blocks of customer care. Quality, flexibility, coverage, tech and analytics.
We are available whenever you are - 24 hours a day, 7 days a week, including bank holidays.
Our multilingual agents are native-level proficiency, available in a wide range of languages.
We cover every communication channel you have with your customers - from social media to telephony.
With intelligent forecasting and cross-trained operators, we provide real-time flexibility to counteract unexpected volume peaks. We can cover a full operation, or work with your team like a power-up for burst and peak volumes.
We specialise in delivering industry-leading, UK-based customer care. The Learning and Development Team will work with you to create a comprehensive training programme, and carry out regular quality checks for each operator. Bonuses are based on individual performance scorecards, split 50/30/20 against quality, productivity, and product knowledge.
We’ve helped architect the customer service technology setup for brands like ASOS, Missguided, Superdrug and more. As your partner, we’ll share our award-winning expertise in innovation in customer service to put things like automation, artificial intelligence and integrations within reach.
We’ve committed to frictionless setup and removing those traditional barriers to entry. We project manage the entire transition, from recruitment and training through to handover and go-live. Gentle handling and years of experience make setting up a new team easier than ever before - we’ll be up and going before you know it.