Better Technology, Better Customer Service
Efficiency Through Technology
There are two essential parts to fantastic customer service – a great team, and great technology. Technology pushes the boundaries of what an operational team can achieve. We help clients streamline their processes to create more time in their operators’ days, manage transitions to better customer service software, and provide AI solutions that improve customer experience.
Customer Service Bots
We’ve created bots for some of the biggest online fashion retailers in the UK. Use automated messages to do the data gathering, and reduce strain on operators. We can use our experience to create a bot to assist your team, or to help you build your own.
Automated Workflows
We’re experts in routing customers to the best operator for their question. We develop granular routing logic that prioritises your customer’s messages with triggers from their history with you, and the channel they use.
TIME TRIGGERS
TIME TRIGGERS
Prioritise interactions based on how long ago a message was sent, or after an order milestone has passed.
DATA TRIGGERS
DATA TRIGGERS
Filter conversations based on how much information the customer provides.
TOPIC TRIGGERS
TOPIC TRIGGERS
Route a contact to the right department without increasing their effort.
Integrations
We connect your customer service tech to the rest of the software your team uses. Be it a CRM, order management software, or warehouse management software, we’ll enable them all to talk to each other. Empower operators with this data for a better customer experience.
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We've helped multiple clients improve their customer experience whilst cutting costs with automation. Learn how to transform your own operation with our step by step guide: