An Omnichannel Solution Providing Seamless Communication

Customers get frustrated when they have to start a conversation again on a new channel. Not anymore.

Successful businesses come from successful relationships

The retail experience is far beyond just offering service with a smile. By allowing your customers to continue their conversations on any platform, you can help ensure they have a frictionless interaction with you. After all, a happy customer makes a happy business.

Reduce Friction

Reduce Friction

Conversions in real-life don’t stop half way through, so why should they online? Allowing your customers to continue their conversations from one platform to another can significantly reduce friction.

Respond With Clarity

Customers don’t want to repeat themselves every time they switch to a new communication channel. And they don’t have to. Our omnichannel solution offers full visibility of a customer’s previous interactions with your business.

Respond With Clarity
Faster Resolutions

Faster Resolutions

Our preferred software solution presents a customer’s identity information and previous messages in one interface. This helps operators send quicker responses and reach faster resolution times.

What platforms do we cover?

Our software enables operators to work on some of the most popular platforms out there. And we’re constantly adding more. Here’s a snippet of some of our top channels.

Webchat

Webchat

Webchat gives your team ultimate operational efficiency. Add in a lack of customer waiting times and you’re on to a winner.

Social

Social

The average UK adult spends 2 hours of their day checking social media. Give your customers a platform that provides a personal touch with responses exactly where they need them.

Email

Email

Traditional and ever-popular, emails remains an important channel for customer support; it’s essential for growing businesses.

Review Sites

Review Sites

Review sites, like Trustpilot, are a foundation for building consumer trust. Protect your brand, and help customers, by monitoring the feedback they're leaving and turning any frowns upside down.

Marketplace

Marketplace

Reviews on eBay, Amazon, and other marketplace sites are becoming increasingly important to customers. Create an omnichannel presence and help them learn more about you, your products and the service you provide.

Telephony

Telephony

Telephony's time isn't up. Customers like the traditional feel of a phone call, and that’s often what they default to when looking for a resolution. Provide a friendly operator on the other end of the phone to cover all potential platforms.

Want to know more?

Automation is a huge focus for us, and we want you to know more. We've extensively researched chatbots so we can provide a rapid response to the FAQ's you receive daily.

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