Multilingual Customer Service Outsourcing

If your business is global, your customer service should be too. Help and engage with your customers no matter their language.
Enterprise Customer Service

Supported Languages

In addition to English, we can provide flexible multilingual customer service in French, German, Spanish and Polish. We're more than translators; we focus on cultural knowledge as well as linguistic competence. By actively seeking out multi-language experts, we can ensure every customer receives a high-quality experience.

French

French

German

German

Spanish

Spanish

Polish

Polish

Full Coverage, No Premiums

We don't charge for specific availability or languages. Our services are available 24/7, across multiple languages, and on any channel. We provide inbound and outbound customer care teams when and where you need them, working alone or alongside your existing teams.

Opening Hours

Opening Hours

Up to 24/7/365 coverage, with no extra cost for unsociable hours.

Channels

Channels

Telephony, Email, Webchat, Facebook, Twitter, Instagram, SMS, Review Sites

Other Languages

Other Languages

Whilst minimum volumes apply, we can cater to most language requirements - get in touch for a full list.

Experienced Linguists

Recruitment Criteria

We focus on competency as well as specific qualifications in our multilingual operators, and set a high proficiency requirement. Candidates are screened through our extensive Language Testing Programme, and moderated by a native speaker. Then, when your team is up and running, we'll implement tried-and-tested quality monitoring processes to make sure we’re hitting key quality benchmarks on an on-going basis.

FREE Case Study

We’ve got a record of creating multilingual contact centres that customers love. Click the buttons below for instant, no-details required access to a case study from one of our multilingual operations, in English or French.