Multilingual Customer Service Outsourcing
In addition to English, we can provide flexible multilingual customer service in French, German, Spanish and Polish. We're more than translators; we focus on cultural knowledge as well as linguistic competence. By actively seeking out multi-language experts, we can ensure every customer receives a high-quality experience.
Full Coverage, No Premiums
We don't charge for specific availability or languages. Our services are available 24/7, across multiple languages, and on any channel. We provide inbound and outbound customer care teams when and where you need them, working alone or alongside your existing teams.
Up to 24/7/365 coverage, with no extra cost for unsociable hours.
Telephony, Email, Webchat, Facebook, Twitter, Instagram, SMS, Review Sites
Whilst minimum volumes apply, we can cater to most language requirements - get in touch for a full list.
We focus on competency as well as specific qualifications in our multilingual operators, and set a high proficiency requirement. Candidates are screened through our extensive Language Testing Programme, and moderated by a native speaker. Then, when your team is up and running, we'll implement tried-and-tested quality monitoring processes to make sure we’re hitting key quality benchmarks on an on-going basis.
FREE Case Study
We’ve got a record of creating multilingual contact centres that customers love. Click the buttons below for instant, no-details required access to a case study from one of our multilingual operations, in English or French.