Flexible Customer Service Resource
Adjust Your Resource, Hassle Free
We help you to respond to any changes to your contact volume with the flexibility built in to our operation. Whether that's adding more resource to your current team with us, or short-term resource to help your in-house team handle an emergency. Your team expands in real-time, as you need it to.
Add Flexibility to Your Customer Service
Find out more about how we power-up your team with extra resource. Get in touch with us today.
Forecast Contact Volumes
Our analysts use our homegrown forecasting model to project how many advisors you’ll need on an hour-by-hour basis. They’ll predict contact volume changes using seasonal, yearly, and monthly trends, and factor in events like promotions and extreme weather. We ensure customers can always reach someone straight away. Skilled, multi-trained operators move between channels so there’s no gap in your customer experience.
Powered By Industry Leading Technology
A bespoke, real-time reporting dashboard shows your operation at a glance, and we can react to changes just as quickly. Any unexpected contact volume surges are responded to immediately as operators move between channels with a click of a mouse.
Resource When and Where You Need It
One size never fits all. Our teams are available 24/7, across multiple languages, and on any channel.
Weekends, out-of-office hours, 9-5s or 24/7. We are there when you need us.
We cover every language you need with our UK-based team.
We can handle every customer service channel, covering however many you need us to.
Quick, Painless Setup
We'll manage every aspect of setting up your additional resource, from training, to tech, to hardware. Find out more about how we'll get you up and running: