Flexible Customer Service Resource
Pay For Contacts, Not People
We help growing retailers manage their customer service costs with our innovative approach to customer service resourcing. Our cost per contact model means you only ever pay for the contacts we take, no matter how many advisors are on your team.
Forecast Contact Volumes
Our analysts use our homegrown forecasting model to forecast how many contacts you’ll get on an hour-by-hour basis. They’ll predict traffic changes due to promotions, and ensure customer can always reach someone straight away. Skilled, multi-trained operators move between channels so there’s no gap in your customer experience.
Powered By Industry Leading Technology
A bespoke, real-time dashboard shows high level detail of your operation at a glance, and we can react to changes just as quickly. Any unexpected contact volume surges are responded to immediately as operators move between channels with a click of a mouse.
Resource When and Where You Need It
One size never fits all. We're available 24/7, across multiple languages, and on any channel.
Weekends, out-of-office hours, 9-5s or 24/7. We can be there when you need us.
We cover every language you need with our UK-based team.
We can handle every customer service channel, or only the one(s) you need us for.
Start Saving On Your Customer Service Costs
Find out how much you could save on your customer service costs with our cost reduction calculator. No strings attached - just share some information about your existing operation, and we'll run the numbers.