Cost-Per-Contact Customer Service Teams
ASOS Logo White
The Elements Of Great Customer Care
We pride ourselves on offering highly optimised customer service operations that impress clients and customers alike. Achieving that was no accident. We’ve got a formula that helps us build a bespoke solution for each client, based on five crucial elements.
Working with the UK's fastest growing retailers keeps us nimble. We’re 24/7, multilanguage, and multichannel. With intelligent forecasting and cross-trained operators, we provide real-time flexibility to counteract unexpected volume peaks. We can cover a full operation, or work with your team like a power-up for burst and peak volumes.
We specialise in delivering industry-leading, UK-based customer care. The Learning and Development Team will work with you to create a comprehensive training programme, and carry out regular quality checks for each operator. Bonuses are based on individual performance scorecards, split 50/30/20 against quality, productivity, and product knowledge.
We've helped architect the customer service technology setup for brands like ASOS, Missguided, and more. As your partner, we’ll share our award-winning expertise in technology and innovation in the customer service space to put things like automation, artificial intelligence and integrations within reach.
We’ll share Mission Control dashboards with real-time data and historical reporting, along with our recommendations to help you reach your business objectives. The Forecasting Team will use homegrown formulas to accurately map incoming contact volumes, and make estimations based on historical patterns. You'll never need to worry about being short-staffed again.
We’ve committed to frictionless setup, and removing those traditional barriers to entry. We project manage the entire transition, from recruitment and training through to handover and go-live. Gentle handling and years of experience make setting up a new team easier than ever before - we'll be up and going before you know it.