Outsourced Customer Service
Cost Per Contact
Artificial Intelligence
Omnichannel Solutions
Real Time Reporting
UK-Based Operators
Cost Per Contact
Reduce shrinkage with our cost per contact pricing model. Don’t pay for a set number of operators, just pay for the number of contacts we have with your customers. Scale up when times are busy, and scale down when it gets quiet. Complete flexibility when your business needs it.
Artificial Intelligence
We use automation with artificial intelligence to provide accurate responses to customers in a matter of seconds. Increase first time resolution, and decrease response times, for an efficient customer experience that cuts costs.
Omnichannel
People carry-on conversations over different channels every day, so why shouldn’t your customer service? Our omnichannel solution caters to the modern customer who is always online. Give your customers the chance to talk to your business across multiple channels, from multiple devices, to provide a seamless customer experience.
Real-Time Reporting
With real-time reporting and hourly updates, we make sure our customer service teams are always exactly where they should be. Our live dashboards give you full visibility of the operation - from customer satisfaction to response times.
ADDITIONAL FEATURES
24/7/365
Customers’ lives aren’t 9-5, so your customer service shouldn’t be either. Provide a service that operates 24/7/365 to give your customers the service they need, whenever they need it.
Multilingual
The world is more connected than ever, and our multilingual team makes sure there are no barriers between you and your customers, regardless of where they call home.
Mission Control
Our workforce management team have their eyes on your customer service 24/7 to keep everything running smoothly. No more worrying about absence, holidays and peak resource.
The proof is in the pudding
We have over 100 years of combined experience in customer service. Here's our bank of knowledge, ready for you to get stuck in to.