Cost-Per-Contact Customer Service Teams

Outsourcing doesn’t have to be complicated. We balance quality and cost effectiveness to provide fully-managed customer support for your business.
Customer Service

NEW: The Lite Package

A small team

We’re launching a brand new, streamlined package that gives you everything you need to wow your customers. There’s zero hassle, a fixed cost-per-contact rate, and low commitments. Designed for teams of three operators or less, covering digital channels 24/7.

The Core Product

Larger team

We provide UK-based, high quality customer care outsourcing for larger operations. We agree fixed cost-per-contact rates based on business processes, and share our expertise from working with other large retailers to help make customer service a competitive differentiator.

The Elements Of Great Customer Care

We pride ourselves on offering highly optimised customer service operations that impress clients and customers alike. Achieving that was no accident. We’ve got a formula that helps us build a bespoke solution for each client, based on five crucial elements.

Flexibile service

1. Flexibility

Working with the UK's fastest growing retailers keeps us nimble. We’re 24/7, multilanguage, and multichannel. With intelligent forecasting and cross-trained operators, we provide real-time flexibility to counteract unexpected volume peaks. We can cover a full operation, or work with your team like a power-up for burst and peak volumes.

2. Quality

We specialise in delivering industry-leading, UK-based customer care. The Learning and Development Team will work with you to create a comprehensive training programme, and carry out regular quality checks for each operator. Bonuses are based on individual performance scorecards, split 50/30/20 against quality, productivity, and product knowledge.

Quality assessed operators
Technology expertise

3. Technology

We've helped architect the customer service technology setup for brands like ASOS, Missguided, and more. As your partner, we’ll share our award-winning expertise in technology and innovation in the customer service space to put things like automation, artificial intelligence and integrations within reach.

4. Reporting

We’ll share Mission Control dashboards with real-time data and historical reporting, along with our recommendations to help you reach your business objectives. The Forecasting Team will use homegrown formulas to accurately map incoming contact volumes, and make estimations based on historical patterns. You'll never need to worry about being short-staffed again.

Calculator data
Smooth take off

5. Setup

We’ve committed to frictionless setup, and removing those traditional barriers to entry. We project manage the entire transition, from recruitment and training through to handover and go-live. Gentle handling and years of experience make setting up a new team easier than ever before - we'll be up and going before you know it.