If you’re wondering how to improve your customer service without spending a fortune on a contact centre team, outsourcing might be the solution for you. We can pick up your calls and contacts when you can’t and impress your customers with our excellent care.
Customer care is often an afterthought for a lot of businesses. And this is especially true for smaller brands that are just starting out.
But when a customer has a problem with your product or service, they want a quick and satisfactory answer. They don’t want to wait for an email or be on hold for ages. And, if they’ve waited a long time and don’t get the resolution they’re looking for, it’s even worse!
Excellent customer care can make or break your brand’s reputation. How many brands can you think of with horrible customer service? Probably quite a few. Those negative interactions stick on our memory and sour our opinion of a brand.
Conversely, great customer care makes customers more inclined to trust your brand and, therefore, shop with you again and suggest your business to friends and family.
Often, our clients believe their brand is too small to warrant outsourced customer care, but we beg to differ.
The most exciting time for a business is when it’s scaling and reaching new heights. Your brand is already established but you want to take that extra step to improve your reputation just a little more. We can help with that.
We specialise in improving brand reputations, providing quality customer care, and wowing customers. You get all the expertise of a large brand for a fraction of the price.
And don’t worry, you won’t get forgotten amongst our larger clients. You’ll receive a Key Account Manager whose job is to focus on you and your brand, making sure everything keeps running smoothly.
There’s no catch, we swear. We really do offer UK-based customer care for £10 an hour. By focusing on quality and efficiency, we’re able to reduce the costs for smaller brands that are looking for big-brand quality.
We believe that every customer should have the same exceptional service, no matter how big or small the business. At FM, you don’t need to pay a king’s ransom to be treated like a king.
We’ve said it before and we’ll say it again: everything at FM is about quality, quality, quality.
Our clients are often worried that outsourcing will mean a loss of control and, therefore, a reduced customer experience. But we’re passionate about providing your customers exceptional service, every time.
With an average review score of 4 out of 5 stars across all our clients, and a 100% quality assessment pass rate last 12 months, you know you’re in safe hands.
On our Essential tier, our clients get free access to the communication platform built by our sister company, Gnatta.
Gnatta allows our advisors to answer every customer in one browser page, no matter how they contact you. There’s space for notes, customer data, and added widgets for shipping couriers, etc. so everything is contained in one place. Gnatta helps us be more efficient and arms our advisers with everything they need to wow your customers.
When you’re scaling up your business, you may start to notice more customers contacting you during specific times. But what if those times are 9 pm-12 am or first thing Saturday mornings on 4 different channels?
Most outsourcers will charge extra for premium times, but we don’t think that’s fair. That’s why our service is £10 an hour, every hour. And, because we can use Gnatta to centralise all your contacts, we can answer on as many channels as you need for no extra cost.
If you’re ready to improve your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.