Choosing the right outsourcer for your customer care is vital. At FM, we’re experts. We do more than inbound customer service; we can help with every area of your contact centre. Whether you want to level up your technology, acquire cover for your busy periods, or need dedicated customer support, we’re here to help.
When you’re looking for a top-class customer service team, you don’t want their attention to be divided. We’ll hire and train a team that works exclusively for your brand and will consider themselves a part of your business as much as ours.
From training informed by your processes to decorating the office in your style, our team will live and breathe your brand. You’ll get to know them personally with on-site team days at our offices and yours. And can check in on how they’re doing through our bespoke scorecards, feeding back anything want to your Customer Success Manager.
Our team is your team.
Our partnership with FM Outsource has been strong and successful since day one. We needed an agile outsourcer who could meet our growing customer service needs and FM have more than fit the bill. They’ve ensured that our customers have remained happy, review scores have been consistent, and our reputation is protected. We see our relationship with FM continuing and growing as they continue to support us and offer the flexibility and quality that we need.
Our advisers are experts in your brand. They will receive bespoke training informed by your own processes and take weekly quizzes to make sure they’re always up to date on new products, recalls, and procedures.
Want to chat today? Call us on 0808 164 1406.
Or you can fill in our contact form and we’ll get back to you asap.