Dedicated customer support for larger businesses

Choosing the right outsourcer for your customer care is vital. At FM, we’re experts. We do more than inbound customer service; we can help with every area of your contact centre. Whether you want to level up your technology, acquire cover for your busy periods, or need dedicated customer support, we’re here to help.

Dedicated customer support manager
24/7 Dedicated customer support

24/7 availability as standard

omnichannel Dedicated customer support

Every channel, omnichannel

Reporting for Dedicated customer support

Detailed data reporting

Technology for Dedicated customer support

Bespoke technology available

competitive pricing for Dedicated customer support

Charged per hour, not per contact

Dedicated Customer Support

When you’re looking for a top-class customer service team, you don’t want their attention to be divided. We’ll hire and train a team that works exclusively for your brand and will consider themselves a part of your business as much as ours.

From training informed by your processes to decorating the office in your style, our team will live and breathe your brand. You’ll get to know them personally with on-site team days at our offices and yours. And can check in on how they’re doing through our bespoke scorecards, feeding back anything want to your Customer Success Manager.

Our team is your team.

Dedicated customer support agents
Hotel Chocolat
Hobbs London
Phase Eight
Harry Hall
Pret A Manger
The Perfume Shop
Waste Managed
Damsel in a Dress

Our partnership with FM Outsource has been strong and successful since day one. We needed an agile outsourcer who could meet our growing customer service needs and FM have more than fit the bill. They’ve ensured that our customers have remained happy, review scores have been consistent, and our reputation is protected. We see our relationship with FM continuing and growing as they continue to support us and offer the flexibility and quality that we need.​

quality Dedicated customer support
expert Dedicated customer support

Our advisers are experts in your brand. They will receive bespoke training informed by your own processes and take weekly quizzes to make sure they’re always up to date on new products, recalls, and procedures.

technology for Dedicated customer support
Dedicated customer support
competitive pricing for Dedicated customer support
extra services for Dedicated customer support

Get in touch

Want to chat today? Call us on 0808 164 1406.

Or you can fill in our contact form and we’ll get back to you asap.

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