Cost-Per-Hour Customer Care
Professional and Enterprise
Our Professional tier is available for teams as small as one full-time equivalent (FTE), with no upper limit. For larger businesses seeking to benefit from economies of scale, we can offer reduced rates on the Enterprise tier with a minimum spend commitment of £100,000pa.
As a Professional or Enterprise customer, you’ll have access to dedicated team leaders and campaign managers, the communication platform of your choice and short-notice additional labour to get through unexpected peaks.
We are ready to go the extra mile with a quick turnaround on short-fall resource.
Agents working solely on your campaign - brand experts, through and through.
We will work with your existing software, or help you setup with a new one.
Operators don’t exist in isolation - to help them be their best, we’ll support your team on a day-to-day basis. Your team will be a continuous work in progress with access to iterative coaching, customisable scorecards, regular testing of product knowledge and calibration sessions so you can review performance at the ticket level.
Training and Setup
We’ve perfected the ‘lift and shift’ of moving a customer care team, and we understand larger organisations have a larger range of requirements. Our transition schedules adjust accordingly, with access to on-site training days and technical support to ensure a smooth start.
Providing everything from day-to-day thermometer checks, through to management insights and regular business reviews - our analytical brains have a host of reports ready to share. What’s more, you’ll have access to that analytical resource to compose reports that fit bespoke requirements when you need it.