Cost-Per-Contact Customer Care

Simple, low commitment customer care - great for exploring new requirements and trialling an outsourced solution with fewer strings attached and a quick setup.
Customer Service Savings

Pay Per Contact

Whether you’re just starting out, trying out a new channel or even experimenting with outsourcing for the first time, this pay by the contact approach is a great fit. All the security of a high quality and experienced customer care outsourcer, with fewer strings attached. It’s a rolling monthly contract, cancel anytime. 

24/7

24/7 Availability

Omnichannel

Any Channel

Setup

Quick Setup

Technology

Tech Config

Reporting

Reporting

Lite and Premium

Lite and Premium

Our Lite package is ideal for low-contact businesses - if you’ve just a few contacts a month that you’d like handled by an expert team, we’ve got you covered. From 800 contacts/month or more, Premium customers can access cheaper rates and a wider range of services to manage a growing team. 

Keeping It Simple

Handling straightforward, low volume contacts should be simple - so we’ve made it that way. With lightning fast setup and a quick exit should your needs evolve, it’s an ideal solution. What’s more, it’s ready to scale smoothly when things begin to grow legs, right through to enterprise level. 

Quick Setup

Quick Setup

We can be up and going in no time at all, with our tried and tested processes.

No Strings

No Strings

Rolling monthly contracts, cancel anytime. Outsourcing has never been more accessible.

Scalable

Scalable

We scale right up to enterprise level - meaning you never have to switch providers.

Operational Visbility

Maintaining visibility on external services can be tricky - whilst you don’t want to handle every contact, you want to know if things are going well. We understand that. We’ll ensure you have all the data on hand with monthly reporting, and access to additional reporting on request. 

Reporting

Availability

Availability

Our Cost-Per-Contact customer care teams are available 24/7, in multiple languages and on any channel. That means we can help you cover the opening hours, languages and channels that are difficult to do in-house with low volumes.

Advisor Support

Advisor Support

No matter which tier you choose, your advisors will receive a foundation level of support from us. We’ll equip them with everything they need to handle every contact well - scorecards, bonuses and product knowledge briefings. And that’s just the beginning. When your team scales, we’ll bring in a range of fringe services to prepare for more complicated customer support processes.