Cost-Per-Contact Customer Care
Pay Per Contact
Whether you’re just starting out, trying out a new channel or even experimenting with outsourcing for the first time, this pay by the contact approach is a great fit. All the security of a high quality and experienced customer care outsourcer, with fewer strings attached. It’s a rolling monthly contract, cancel anytime.
24/7 Availability
Any Channel
Quick Setup
Tech Config
Reporting
Lite and Premium
Our Lite package is ideal for low-contact businesses - if you’ve just a few contacts a month that you’d like handled by an expert team, we’ve got you covered. From 800 contacts/month or more, Premium customers can access cheaper rates and a wider range of services to manage a growing team.
Keeping It Simple
Handling straightforward, low volume contacts should be simple - so we’ve made it that way. With lightning fast setup and a quick exit should your needs evolve, it’s an ideal solution. What’s more, it’s ready to scale smoothly when things begin to grow legs, right through to enterprise level.
Quick Setup
Quick Setup
We can be up and going in no time at all, with our tried and tested processes.
No Strings
No Strings
Rolling monthly contracts, cancel anytime. Outsourcing has never been more accessible.
Scalable
Scalable
We scale right up to enterprise level - meaning you never have to switch providers.
Operational Visbility
Maintaining visibility on external services can be tricky - whilst you don’t want to handle every contact, you want to know if things are going well. We understand that. We’ll ensure you have all the data on hand with monthly reporting, and access to additional reporting on request.
Availability
Our Cost-Per-Contact customer care teams are available 24/7, in multiple languages and on any channel. That means we can help you cover the opening hours, languages and channels that are difficult to do in-house with low volumes.
Advisor Support
No matter which tier you choose, your advisors will receive a foundation level of support from us. We’ll equip them with everything they need to handle every contact well - scorecards, bonuses and product knowledge briefings. And that’s just the beginning. When your team scales, we’ll bring in a range of fringe services to prepare for more complicated customer support processes.
