Customer Service Consultancy

Revamp your customer experience without changing your team.
FM Outsource Astrolabs Partnership

Benefit From Decades of Expertise

Customer Service Consultants

If you’d prefer to hold on to your existing team, our senior management can be on hand to give your operation a boost. They’ll share advice shaped by years in the industry and their work developing one of the most innovative customer service platforms going. Our ‘no win, no fee’ approach means there’s no risk to bringing us on board - we only charge a percentage on profit or savings. Read on below to find out how we can help.

Service Channels

Over 59% of customers go to social media or webchat first for customer service. We can help you move from a telephone number and an email contact form to channels your customers prefer, by redesigning your contact page and finding the right communication software.

Customer Service Channels
Contact Page Layout

Contact Page Layout

A logical, easy to use contact page is essential to a great customer experience. We can design (and help you to implement) a page that includes all the elements a customer needs to find their own solution, keeping their contact avenues within easy reach when they need you.

Automation

We’ve led automation projects for brands like ASOS, Missguided, and Superdrug. We can show you how to use workflows to make your team work smarter, and more efficiently. Use our experience with chatbots to build one that reduces the strain on your team. 

Customer Service Automation
Customer Service Technology

Technology

The foundation of an efficient customer care team is the technology they use. We can find the best customer service platform to meet your goals and manage the transition if you’re moving to a new solution.

Competitor Analysis

Find out how your operation stacks up against your competition. We can track your brand reputation against your top competitors and help your customer service team to come out on top by identifying gaps in the industry.

Competitor Analysis
Revamp Your Reporting

Revamp Your Reporting

Your team is only as successful as you can prove it to be. We can help you build a reporting structure that covers all the operational data you need to understand your team’s performance, including implementing any new software. 

Get Your World-Class Customer Service Consultants

Get in touch with us now to refresh your customer service team. We’ll book a completely obligation free call at a time that’s best for you.