Good brand sentiment doesn’t come about from reactionary customer service channels alone. You need to be proactively engaging with reviews left by your customers so that they feel truly listened to and cared for. At FM Outsource we have the staff, resources, and technology to ensure you’re responding to all your customers’ feedback, enabling you to grow brand sentiment and long-lasting loyalty.
Consumers change their perception of a brand when they see their response to a customer review.
That means there’s a lot to gain by replying to feedback, whether it’s on an independent review site, on social media, or on your own website.
At FM Outsource, we’re here to help you get it right.
You can rely on our highly talented customer service agents to swiftly and effectively respond to all your customer feedback. Our goal is to create a positive brand sentiment around your business, leading to greater customer loyalty and increased sales.
We’ll ensure all customer feedback is addressed and any issues are resolved.
Whether you need a complete outsourced team of customer service agents to check for reviews or just a helping hand to train your internal customer service staff on best practices when it comes to responding to feedback, FM Outsource is on your side.
When customers leave a review, you’re sure to pick it up and resolve it in record time.
Our recommended software provides customer service teams with the exact tools they need to track and proactively address client feedback. Also our team are tech-savvy so they can agilely adapt to any systems you already have in place.
We understand that, in essence, customer service is about relationships and building connections with people. We invest heavily in our agents – both time and capital – to ensure they are the best in the business.
We will never know your customers as well as you do, but we know how to deliver the exceptional customer services that they want!
Our tried-and-tested approach to customer service ensures that each step of the journey is considered and accounted for. Our consultants and customer service teams are always on-hand to advise, helping to create a more streamlined experience – not just for your business, but for your customers.
We offer a future-proofed solution that uses the latest technology to ensure quality and efficiency across the board. Whether it’s providing omnichannel solutions to digitally transform your offering, or creating a seamless pathway through your CRM or sales funnel, we know how to make technology work for your business.
FM Outsource does more than provide customer care; we always push that extra mile.
Our client – a household name in the health and beauty sector – reached out to FM Outsource to digitally transform their customer service offering. Within 10 months, we had improved their review score to 4 out of 5 stars. And, in 2021, they were independently ranked as one of the most trusted brands in the world alongside fashion giant Dior.
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Our experts are adept at creating efficient, effective customer service strategies across a range of industries. So, no matter who you are or how you service your customers, we can help you build more streamlined customer care processes.
When you operate globally, your customers have the right to receive assistance in the language they purchased in – this is one reason why multilingual customer service is so important! Discover the rest.
Have you ever compared the cost of running an in-house team against an outsourced customer care provider? We’ve done all the maths in this detailed cost analysis, demonstrating exactly how and why it’s cheaper to outsource.
Superdrug, with a Trustscore of 4.4, was ranked number 1 in the health and beauty sector. They were also ranked number 2 across every industry alongside fashion brand Dior, who also had a Trustscore of 4.4.
If you’re ready to elevate your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.
