At FM Outsource, we offer competitive pricing for a high-quality customer care team. Our cost per hour model ensures you only pay for the resources you need, with a fixed fee and clear service levels – so you never get an unexpected bill.
As a fully comprehensive solution for outsourced customer care, our cost per hour model allows your business to build an effective, scalable team of any size. With fixed rates depending on your requirements and size, you only pay for the hours you need – eliminating shrinkage and creating a more efficient operation.
We offer a range of options to ensure you get the very best customer service, for the right price.
Cost per person/hour.
Perfect for growing businesses or those with an in-house customer care team.
Resource:
Shared
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Management:
Shared
Inclusive hours:
9:00-17:00
Contract terms:
Monthly
This price includes:
Cost per person/hour.
For larger organisations looking to completely outsource their customer service.
Resource:
Dedicated
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Management:
Dedicated
Inclusive hours:
8:00-20:00
Contract terms:
12 months
All features of Standard plus:
Cost per person/hour.
Designed for businesses that want a full service to scale effectively.
Resource:
Dedicated
i
Management:
Dedicated
Inclusive hours:
24/7
Contract terms:
24 months
All features of Professional plus:
Regardless of which pricing model you opt for, our experienced teams of consultants and customer service agents are on hand to help your business deliver a better experience.
At FM Outsource, we hold ourselves to the highest standards – so you always know you’re getting the best service. We place rigid service level agreements on all our pricing tiers to help give you confidence in our process and deliver on our promises. From connection rate percentages to minimum response times across channels, we guarantee fast, effective customer care that is measurable.
In a world of tighter budgets and multiple options, it can be difficult to know exactly where best to spend your money. In our cost analysis, we break down how much an insourced agent actually costs you and, more importantly, how much you’ll save by outsourcing.
And our entirely UK-based teams can actually help improve your customer experience at the same time. So we’ve included some client case studies showing you how we achieve this.
If you’re ready to elevate your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.
