Competitive pricing at scale.

At FM Outsource, we offer competitive pricing for a high-quality customer care team. Our cost per hour model ensures you only pay for the resources you need, with a fixed fee and clear service levels – so you never get an unexpected bill.

An effective, efficient
cost per hour solution.

As a fully comprehensive solution for outsourced customer care, our cost per hour model allows your business to build an effective, scalable team of any size. With fixed rates depending on your requirements and size, you only pay for the hours you need – eliminating shrinkage and creating a more efficient operation.

  • Fully-fledged customer service team
  • Shared and dedicated resource options
  • Training and planning from day one
  • Transparent reporting
  • Zero shrinkage costs

Choose a pricing model that works for you.

We offer a range of options to ensure you get the very best customer service, for the right price.

Standard

£16.00

Cost per person/hour.

Perfect for growing businesses or those with an in-house customer care team.

Resource:

Shared

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Management:

Shared

Inclusive hours:

9:00-17:00

Contract terms:

Monthly

This price includes:

  • Email and livechat
  • Social and review site management
  • Gnatta software included
  • Dashboard report
  • Annual service reviews
  • Quality assessment and reporting
  • Monday to Friday hours

Professional

£19.25

Cost per person/hour.

For larger organisations looking to completely outsource their customer service.

Resource:

Exclusive

i

Management:

Exclusive

Inclusive hours:

8:00-20:00

Contract terms:

12 months

All features of Standard plus:

  • All channels, including telephony and SMS
  • Regular in-depth reports and analysis
  • Bi-annual service reviews
  • Saturday hours ONLY (9:00 – 13:00)
  • Optional add-ons available

Enterprise

£18.75

Cost per person/hour.

Designed for businesses that want a full service to scale effectively.

Resource:

Exclusive

i

Management:

Exclusive

Inclusive hours:

24/7

Contract terms:

24 months

All features of Professional plus:

  • 24/7 hours, including weekends
  • Weekly team quizzes
  • Quarterly service review

We help your business deal with challenges.

Regardless of which pricing model you opt for, our experienced teams of consultants and customer service agents are on hand to help your business deliver a better experience.

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Measuring our success.

At FM Outsource, we hold ourselves to the highest standards – so you always know you’re getting the best service. We place rigid service level agreements on all our pricing tiers to help give you confidence in our process and deliver on our promises. From connection rate percentages to minimum response times across channels, we guarantee fast, effective customer care that is measurable.

Save money with customer service outsourcing.

In a world of tighter budgets and multiple options, it can be difficult to know exactly where best to spend your money. In our cost analysis, we break down how much an insourced agent actually costs you and, more importantly, how much you’ll save by outsourcing.

And our entirely UK-based teams can actually help improve your customer experience at the same time. So we’ve included some client case studies showing you how we achieve this.

Insourcing vs outsourcing cost analysis download

Get in touch.

If you’re ready to elevate your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.

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