Handling utilities customer service with quality and care.

Within the utilities industry, we understand that businesses are under constant pressure to maintain an always-on approach to customer service – whether it’s inbound enquiries or outbound updates to customers. Our expert teams are on-hand to deliver high-quality customer service integration with your business, providing professional support wherever it’s needed.

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Create a seamless connection with your customers.

At FM Outsource, we know the importance of connecting with your customers the right way and that it can make all the difference to the success of your services. It is pivotal that you can offer your customers help when it is most needed, solve their problems and help advise with new solutions that exceed their expectations. We understand that a core part of building better brand devotion is achieved by getting your customer services accurate. This is why we offer the best-in-class tools and technology to help you maintain the quality of your customer service channels. 

No matter where your brand stands within the utilities sector, our UK-based customer service outsourcers are highly adaptable, and are on-hand to offer flexibility across a range of disciplines. For your peace of mind, all of our customer service teams are fully equipped with the knowledge, skills and expertise to ensure your company gets the most effective results. 

We have a wealth of experience when it comes to bringing intelligent solutions to streamline customer journeys. From implementing new channels to leveraging the team within your business to resolving issues more efficiently, we can assist with every aspect of your customer services management. What’s more, we are able to deal with peak periods and can help scale your internal teams to boost the cost-effectiveness of your brand.

Your challenges, our solutions.

When choosing FM Outsource, you’ll benefit from 24/7 dedicated support from our professional customer care teams, so that your business is ready to take on any challenges. It is our priority to provide the highest standards of quality and care, making sure your customers receive an excellent experience across all channels. Our emphasis is focused on building the best communication with your customers and being able to fulfil their needs quickly. 

There are no offshore agents involved with our solutions, so you can rest assured that your customers’ needs will be fully understood and supported by UK agents. Our solutions also cover multilingual provisions, so we can deliver international brands in utilities with exceptional customer services, in all languages.

Take control of your customer service.

90% first-time resolution rate

90% first-time resolution rate.

£1.08 cost per interaction

£1.28 cost per interaction, with avg. 15 contacts per hour.

Powerful software integrations.

Set-up and go in weeks

Set-up and go in weeks to assist with demand.

24/7, 365-day expert

24/7, 365-day a year expert support in any language.

Improving brand reputation for our clients.

FM Outsource does more than provide customer care; we always push that extra mile.

Our client – a household name in the health and beauty sector – reached out to FM Outsource to digitally transform their customer service offering. Within 10 months, we had improved their review score to 4 out of 5 stars. And, in 2021, they were independently ranked as one of the most trusted brands in the world alongside fashion giant Dior.

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At FM Outsource, we are experts in
the entire customer service journey.

People

People

We understand that, in essence, customer service is about relationships and building connections with people. We invest heavily in our agents – both time and capital – to ensure they are the best in the business. 

We will never know your customers as well as you do, but we know how to deliver the exceptional customer services that they want!

Process

Process

Our tried-and-tested approach to customer service ensures that each step of the journey is considered and accounted for. Our consultants and customer service teams are always on-hand to advise, helping to create a more streamlined experience – not just for your business, but for your customers.

Technology

Technology

We offer a future-proofed solution that uses the latest technology to ensure quality and efficiency across the board. Whether it’s providing omnichannel solutions to digitally transform your offering, or creating a seamless pathway through your CRM or sales funnel, we know how to make technology work for your business.

Get in touch.

If you’re ready to elevate your customer service to provide a better experience, speak to our UK-based experts today. We’re on hand to help you find the best solution for your requirements.

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