Customer Service White Papers

We're sharing our insights and experience as customer service providers for major retails and logistics clients to help your in-house team make educated decisions about channel, hours, tech and measurement.

Webchat needs to be your priority customer service channel. Growth in ecommerce has produced a surge in online customer service demands which webchat is uniquely placed to meet in a fast, effective, cost efficient way.

Every year, retailers and customer service teams come under immense pressure to react quickly to fluctuating customer contact volumes - in this brief guide, we're covering 5 key strategies that work for us, every time. Find out what your customer service team can do react faster to fluctuating customer service volumes this peak season.