White Paper: Webchat Optimisation Strategies
Free Download: Accelerate Your Webchat Customer Service
Webchat needs to be your priority customer service channel. Growth in ecommerce has produced a surge in online customer service demands. Customers expect to spend less effort getting an answer to their question, and they want that answer swiftly. Webchat is uniquely placed to provide fast, effective, low cost customer service.
You get customer service team efficiency, customers get a better experience.