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With Covid-19 looming, reduce costs now so that, come peak season, your business is prepared for any outcome. Here’s how to begin by shifting contact volumes.
5 ways that growing small businesses can help improve their customer communication operation ahead of this year's peak.
Have you thought about offering multilingual customer service? Don't know where to start? Take a look at our video for the benefits and how to get started.
In today’s video we’re going to be discussing review management. Did you know that 92% of people read reviews before they make a purchasing decision, and 80% of people trust reviews just as much as a personal recommendation? Now, this is why it’s essential for your business to manage and improve your reviews.
Keeping track of absenteeism and lateness can become a huge task as your team scales. We've created a way to track it automatically using Workplace and Gnatta, giving our supervisors more time to actively support their team.
We don’t believe in collecting data for the sake of it – in this 5-minute video guide we’re showing you how to use data to justify investments that will reduce your customer care costs. There are three core steps - first, establish a baseline. Then dig out the granular data. Finally, present a business case back to your team to justify the investments you need to be able to reduce those costs in the long term.
We're here today to talk about quality in customer service and why it's so important for you and your brand. This is because it drives retention and loyalty from your customers and they will, in turn, generate more revenue for you. Quality customer service pays for itself in the long run. So, how do you ensure that you've got a team that delivers high quality customer service?