Transformation Forecaster

You could save up to 60% of your customer service costs by transforming your channel mix - try the calculator below to find out how much.
Customer Service Cost Reduction Tool

How It Works

We use industry standards on overheads, productivity, training and reporting costs to estimate the costs of your current customer care team, and then show you how much you could save by prioritising cost effective channels like webchat over telephony. To help you see what a transformation strategy could mean for your business, all we need is to understand what your current setup looks like.

Cut Customer Service Costs
Monthly Inbound Volume:
Monthly Contacts
Channel Split:
Telephony
0%
Email
0%
Webchat
0%
Social
0%
Other
0%
Total:
0%
Where Shall We Send Your Report?
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What’s In The Report?

We’ll demonstrate your existing costs based on your current volumes and channel mix, and map it to a target channel profile that shifts volumes into cost-effective channels. We’ll explain the business case for transformation to help you articulate a strategy back to your team, a roadmap to set you in the right direction and a case study to show you what’s possible.

Existing Costs

Existing Costs

Target Profile

Target Profile

Business Case

Business Case

Roadmap

Roadmap

Case Study

Case Study