How It Works
We use industry standards on overheads, productivity, training and reporting costs to estimate the costs of your current customer care team, and then show you how much you could save by prioritising cost effective channels like webchat over telephony. To help you see what a transformation strategy could mean for your business, all we need is to understand what your current setup looks like.
What’s In The Report?
We’ll demonstrate your existing costs based on your current volumes and channel mix, and map it to a target channel profile that shifts volumes into cost-effective channels. We’ll explain the business case for transformation to help you articulate a strategy back to your team, a roadmap to set you in the right direction and a case study to show you what’s possible.