Re-examining Retail: What do consumers expect in 2021?
We wanted to see how a year of online shopping has impacted the way in which customers shop, and the way they feel toward e-commerce. As such, our 2021 insights are designed to help retailers to understand the needs of their customers and deliver a better experience online.
Talking to Real People
We couldn’t hope to really understand the challenges facing the retail sector in the wake of the COVID-19 pandemic without speaking to real people impacted by the changing environment.
So we surveyed 300 consumers across the UK. They were questioned on their use of online retailers during the past year, as well as their general attitude toward online customer service
Here for the Data? We’ve Got You Covered
If you’d rather go straight to the heart of the survey data, it's all here in our easy to digest infographic. It has all the figures you need, but you’ll be missing out on all the in-depth analysis and insights from industry experts.