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FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. FM is passionate about helping businesses offer the best customer experience they can, in the most cost-effective way possible.
Now in its fourteenth year, and firmly established as the awards ceremony at which all outsourcers want to win, the GSA UK Awards announced FM Outsource in the shortlist for Customer Experience Provider of the Year on the 30th of June.
On Friday 23rd September, FM Outsource attended the UK Customer Experience Awards finals and were crowned the winners of the Omnichannel CX category. The awards were created to recognise and reward outstanding achievements in customer experience across key sectors and disciplines.
The list of Finalists in the inaugural UK Complaint Handling Awards 2017 has been published. Created to recognise and reward outstanding achievement in complaint handling across key industries and disciplines, these Awards showcase the best practices among organisations, their talented teams, and individuals within those organizations.