Press Releases

We’re dedicated to removing barriers to entry for businesses new to outsourcing. Whether you're building a team from the ground up, need to man out-of-office hours, or just need some extra resource to get you through peak, creating a low-cost, high-quality UK-based customer service team is as smooth as possible.

Now in its fourteenth year, and firmly established as the awards ceremony at which all outsourcers want to win, the GSA UK Awards announced FM Outsource in the shortlist for Customer Experience Provider of the Year on the 30th of June.

On Friday 23rd September, FM Outsource attended the UK Customer Experience Awards finals and were crowned the winners of the Omnichannel CX category. The awards were created to recognise and reward outstanding achievements in customer experience across key sectors and disciplines.

The list of Finalists in the inaugural UK Complaint Handling Awards 2017 has been published. Created to recognise and reward outstanding achievement in complaint handling across key industries and disciplines, these Awards showcase the best practices among organisations, their talented teams, and individuals within those organizations.

On Thursday 1st December, FM Outsource attended the awards ceremony of the Made in Bury Business Awards (MIBBA's) and were crowned the winners of the Customer Excellence category.