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Small Customer Service Operation
FM Outsource Announce New Lite Customer Service Package
Headline Author
Becca Le Blond

We’re dedicated to removing barriers to entry for businesses new to outsourcing. Whether you're building a team from the ground up, need to man out-of-office hours, or just need some extra resource to get you through peak, creating a low-cost, high-quality UK-based customer service team is as smooth as possible.

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09 th
July

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TRY CACULATOR
1st Feb 2017
Elena Lockett
FM Outsource Launch New Cost Reduction Calculator

FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. FM is passionate about helping businesses offer the best customer experience they can, in the most cost-effective way possible.

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Customer Service Resource
17th Jan 2017
Elena Lockett
FM Outsource Named as Winners at UK Customer Experience Awards

On Friday 23rd September, FM Outsource attended the UK Customer Experience Awards finals and were crowned the winners of the Omnichannel CX category. The awards were created to recognise and reward outstanding achievements in customer experience across key sectors and disciplines.

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UKCXA Winners
6th Dec 2016
Elena Lockett
FM Outsource Named in Shortlist at UK Complaint Handling Awards 2017

The list of Finalists in the inaugural UK Complaint Handling Awards 2017 has been published. Created to recognise and reward outstanding achievement in complaint handling across key industries and disciplines, these Awards showcase the best practices among organisations, their talented teams, and individuals within those organizations.

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UK CHA Shortlist 2017
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