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On the 16th and 17th November, FM Outsource will be joining the industry at the prestigious Call and Contact Centre Expo. Join us there!
Gnatta releases a client case study showing how easy it is to save money by implementing simple automation.
Kokoon, industry-leading headphone producer, partners with FM Outsource to transform their customer care operation. Kokoon and FM Outsource began working together in May 2018 and now, two years later, both are enjoying exciting growth.
Brayola – the online lingerie retailer helping women to find their perfect-fit bra – has partnered with FM Outsource to create a high-quality customer care team that customers love. The project aims to provide industry leading service using best-in-class quality assurance.
The UK’s fastest growing supply chain management solution, iForce, partnered with us in 2018 to launch a brand-new customer care team to support its Marketzone business. The project aims to provide industry leading customer support for iForce Marketzone customers, using technology to maintain agile operational processes and quick resolution times.
We’re dedicated to removing barriers to entry for businesses new to outsourcing. Whether you're building a team from the ground up, need to man out-of-office hours, or just need some extra resource to get you through peak, creating a low-cost, high-quality UK-based customer service team is as smooth as possible.
FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. FM is passionate about helping businesses offer the best customer experience they can, in the most cost-effective way possible.