Press Releases

Modern Milkman (an eco-friendly and modernised milk delivery service) has partnered with FM Outsource to establish a high-quality and cost-effective customer care operation.

Brayola – the online lingerie retailer helping women to find their perfect-fit bra – has partnered with FM Outsource to create a high-quality customer care team that customers love. The project aims to provide industry leading service using best-in-class quality assurance.

The UK’s fastest growing supply chain management solution, iForce, partnered with us in 2018 to launch a brand-new customer care team to support its Marketzone business. The project aims to provide industry leading customer support for iForce Marketzone customers, using technology to maintain agile operational processes and quick resolution times.

We’re dedicated to removing barriers to entry for businesses new to outsourcing. Whether you're building a team from the ground up, need to man out-of-office hours, or just need some extra resource to get you through peak, creating a low-cost, high-quality UK-based customer service team is as smooth as possible.

FM Outsource announced the launch of its new Cost Reduction Calculator this week. As specialists in creating bespoke customer experience solutions, FM developed the calculator to help businesses evaluate the savings they can make. This shows businesses it is possible to transform their existing call centre into a contact centre that focuses on other customer service channels. FM is passionate about helping businesses offer the best customer experience they can, in the most cost-effective way possible.

On Friday 23rd September, FM Outsource attended the UK Customer Experience Awards finals and were crowned the winners of the Omnichannel CX category. The awards were created to recognise and reward outstanding achievements in customer experience across key sectors and disciplines.

The list of Finalists in the inaugural UK Complaint Handling Awards 2017 has been published. Created to recognise and reward outstanding achievement in complaint handling across key industries and disciplines, these Awards showcase the best practices among organisations, their talented teams, and individuals within those organizations.