Guide: Tackling Burst Contact Volumes

Find out what your customer service team can do react faster to fluctuating customer service volumes this peak season.
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Download: Customer Care Peak Strategies

Every year, retailers and customer service teams come under immense pressure to react quickly to fluctuating customer contact volumes - Black Friday, Cyber Monday, party season, Christmas, Boxing Day sales, January sales all play their part. In this brief guide, we're covering 5 key strategies that work for us, every time. 

Tackling peak volumes

What we'll cover:

Planning

Planning

People

People

Training

Training

Processes

Processes

Team Morale

Team Morale