Guide: Tackling Burst Contact Volumes
Find out what your customer service team can do react faster to fluctuating customer service volumes this peak season.
Download: Customer Care Peak Strategies
Every year, retailers and customer service teams come under immense pressure to react quickly to fluctuating customer contact volumes - Black Friday, Cyber Monday, party season, Christmas, Boxing Day sales, January sales all play their part. In this brief guide, we're covering 5 key strategies that work for us, every time.
What we'll cover:
Planning
People
Training
Processes
Team Morale