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FM Outsource Announce New Lite Customer Service Package

FM Outsource announces a new customer service package designed for small operations.

July 9th, 2018

287

Becca Le Blond



We're pleased to announce the launch of our new Lite Package, designed for small customer service operations.

FRICTIONLESS ENTRY

We’re dedicated to removing barriers to entry for businesses new to outsourcing. Whether you're building a team from the ground up, need to man out-of-office hours, or just need some extra resource to get you through peak, creating a low-cost, high-quality UK-based customer service team is as smooth as possible.

NO UNEXPECTED COSTS

Combining recruitment, training, setup, and quality monitoring into one flat cost per contact rate means the Lite Package come with no unexpected charges. This includes 24/7 coverage of social media channels, webchat, email, review sites, and SMS. Telephony is also easily available at an additional cost.

Customer Service Coverage

TECH SETUP INCLUDED

Our team of experienced transition managers set up new teams from scratch, creating bespoke training plans and operator knowledge bases. Businesses that don’t already have a communication platform can be set up with our sister company, Gnatta. 

REDUCED ADD-ON COSTS

The flexibility built in to the Lite Package means you can use any combination of the included channels and business services, and you can use any of our reporting or business service add-ons at a reduced rate.

Small Customer Service Team Setup

CUSTOMER SERVICE OUTSOURCING MADE EASIER

Getting started with customer service outsourcing has never been simpler. Focus on the day-to-day challenges of growing your business without taking on the demands of housing your own CS team.

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