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Insourcing Vs. Outsourcing: How to Make a Decision

November 11th, 2020


Emma Martins

The idea of outsourcing labour often gets met with scepticism. In the past, it was synonymous with offshoring, which often led to cheaper but reduced quality work. At FM Outsource, our teams are entirely UK-based, and we work hard to reduce costs for our clients whilst still providing an excellent service.   

We often get asked how this is possible; so we crunched the numbers. We found that the average customer care advisor can cost you over £38,000 a year. That includes all the extra costs such as training, reporting, and quality assessment. We don’t let those costs trickle down to you, thereby removing over £7,000 a year per agent. 

And that’s just part of the difference. Because our teams are fully equipped with the latest technology, are fully trained and attend refresher training, and because we only hire the best of the best, you’re getting your money’s worth. Our teams can both provide an amazing customer experience and beat the industry average when it comes to efficiency. And that saves you even more money whilst our fab teams knock it out of the park. Win-win.  

Here’s the summary of our findings below so you can see the figures for yourselves. 

If you’d like to see the full, in-depth report, click the button below. Alternatively, if you’d like to chat with someone about what we do here at FM Outsource, feel free to contact us!  


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