Cost Analysis: Insourcing vs Outsourcing
Cheaper, UK-Based Customer Care
Have you ever compared the cost of running an inhouse team against an outsourced customer care provider? We've done all the maths in this detailed cost analysis, demonstrating exactly how and why it's cheaper to outsource.
Annual Salary: £19,785pa
Internal Shrinkage: £3,511pa
External Shrinkage: £2,754pa
Employee Turnover: £2,967pa
Equipment & Space: £2,160pa
Curious? Read the whole thing.
We're providing a detailed breakdown of insourcing costs compared to a competitive, UK-based customer care outsourcer.