Cost Reduction Calculator

You could save up to 60% of your customer service costs by transforming your channel mix - try the calculator below to find out how much.

Transformation

Optimising your contact centre to reduce costs should be all about efficiency - better processes, better training and a better setup. We believe a great setup starts with prioritising cost effective channels like webchat over high cost channels like telephony. To help you see what a transformation strategy could mean for your business, all we need is to understand what your current setup looks like.

Service Cost Calculator
Monthly Inbound Contacts:
Monthly Contacts
Channel Split:
Telephony
0%
Email
0%
Webchat
0%
Social
0%
Other
0%
Total:
0%
Where Shall We Send Your Report?
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How are the results created?

This free tool will help us to quickly analyse your current contact volumes and channel split in order to suggest a cost effective alternative, by estimating your current costs. We’ll map your current volumes against a new channel mix, to demonstrate the savings you could make by shifting volumes away from high cost channels.

Customer Service Hardware

Evaluation From Data Analysts

Rocket Ship

Transformation Roadmap

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