Cost Reduction Calculator
Optimising your contact centre to reduce costs should be all about efficiency - better processes, better training and a better setup. We believe a great setup starts with prioritising cost effective channels like webchat over high cost channels like telephony. To help you see what a transformation strategy could mean for your business, all we need is to understand what your current setup looks like.
How are the results created?
This free tool will help us to quickly analyse your current contact volumes and channel split in order to suggest a cost effective alternative, by estimating your current costs. We’ll map your current volumes against a new channel mix, to demonstrate the savings you could make by shifting volumes away from high cost channels.
Evaluation From Data Analysts
Free, No Strings Attached