Customer Experience Insights
Search Results For:
We're sorry we couldn't find anything, feel free to browse our most recent resources below:
Outsourcing customer service can save you money and improve your customer experience. Don’t' believe us? Here are the figures to prove it.
AI and automation can help improve the efficiency of your customer service, but how do you automate without losing the human touch? You might have heard the saying “robots are taking over the world”. Just like Charlie’s dad in Charlie and the Chocolate Factory -
Providing a personalised customer service journey can improve your customer experience and could be the difference between your customer shopping with you again and switching to another brand. So how do you treat customers as individuals without sacrificing efficiency and cost savings?
Making a CS plan can be a daunting prospect, so we've done the research. Let us share our best practice and insight to help you make the best preparations you can.
Your customer care team needs to be available all the time, whenever your customers want them to be. But during the Covid-19 crisis, we’ve noticed that some companies have been reducing their operating and customer care hours. But this pandemic only makes the need to move to 24/7 customer care even more apparent. Here’s why.
In the face of wage and operational cost increases, reducing call centre costs can seem like an insurmountable task. There are a lot of decisions to be made, and several people to convince. But customers now want to contact businesses online, and that means call centre models need to change.
You’ve realised there’s demand for your company to be present in a new country; but what do you need to consider before making the move? Of course, it’s important to make sure the move remains profitable for your business. To do this, you need to plan for the factors that can affect customer service as you expand.