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We're here today to talk about quality in customer service and why it's so important for you and your brand. This is because it drives retention and loyalty from your customers and they will, in turn, generate more revenue for you. Quality customer service pays for itself in the long run. So, how do you ensure that you've got a team that delivers high quality customer service?
The UK’s fastest growing supply chain management solution, iForce, partnered with us in 2018 to launch a brand-new customer care team to support its Marketzone business. The project aims to provide industry leading customer support for iForce Marketzone customers, using technology to maintain agile operational processes and quick resolution times.
Small or growing businesses are finding themselves in an increasingly competitive environment, facing the big SME challenges of the moment. Things like predicting the future of the industry without an in-house Mystic Meg and differentiating themselves in copy-cat markets, but also keeping the books balanced and performance monitored. And of course, customer service.
Webchat needs to be your priority customer service channel. Growth in ecommerce has produced a surge in online customer service demands which webchat is uniquely placed to meet in a fast, effective, cost efficient way.
Every year, retailers and customer service teams come under immense pressure to react quickly to fluctuating customer contact volumes - in this brief guide, we're covering 5 key strategies that work for us, every time. Find out what your customer service team can do react faster to fluctuating customer service volumes this peak season.
Automation and AI are the route to efficient customer service. They offer multiple ways to improve your customer experience, enabling you to optimise your costs without sacrificing service quality.
We’re dedicated to removing barriers to entry for businesses new to outsourcing. Whether you're building a team from the ground up, need to man out-of-office hours, or just need some extra resource to get you through peak, creating a low-cost, high-quality UK-based customer service team is as smooth as possible.