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Automation and FCR
How to Improve First Contact Resolution Rate with Automation
Headline Author
Becca Le Blond

First contact resolutions (FCR's) are exactly what they sound like – those rare queries you solve in the first interaction. They're the gold standard of customer service because they’re so difficult to achieve. But improving your FCR is a tried and true method of improving customer satisfaction, so they can’t be written off as too difficult to achieve and ignored.

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