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NPS and customer sentiment
Measuring Customer Sentiment: NPS and Trustpilot Score
Headline Author
Jessie Johnson

Measuring team performance is an (obviously) important task. It can also be a difficult task – an accurate measure of your customer service team's overall performance is heavily reliant on what your customers think.

In this blog we talk about the benefits of using both your Net Promoter Score (NPS) and Trustpilot reviews as a way of measuring (and managing) brand reputation and customer sentiment.

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