Our Resources

Welcome to the FM Library
Customer Service Articles

Categories |

Search Results For:

We're sorry we couldn't find anything, feel free to browse our most recent resources below:

How to Choose a Customer Communication Tool
Headline Author
Abbey Brown

Software plays a fundamental role in your customer care strategy – in this guide, we’re covering how to procure the right communication platform with a tried and tested process.

Read more

08 th

Get Ahead of The Game

Please remember to verify you are not a robot.

Close to try this form.

Please enable cookies to use this form.

Send Email

Our industry is jam-packed with jargon. If you're ready to impress in the next board meeting, check out our dictionary.

20th Apr 2021
Webchat Migration

Traditional channels like telephony tend to be less efficient than newer channels like webchat. Our free case study shows you how you could save more than £400,000 a year by switching, and it includes advice on how to get started.

Read More

2nd Mar 2021
Outsourcing vs. Offshoring: A Cost Analysis

Can offshoring save you money? Sure. But will it save you the most money and still improve your customer care? No. Our free cost analysis breaks down how and why.

Read More

1st Mar 2021
Re-examining Retail: What do consumers expect in 2021?

It’s no secret that 2020 hit the retail sector hard. But what lasting impact has been made to how retailers provide customer service, and have consumer expectations changed after 12 months indoors? Download our latest in-depth report to see what the data says.

Read More

Load more Resources loaded! Error, try again later!
Loading more
Close Form Hit ENTER to search or ESC to close