Our Resources

Welcome to the FM Library
Customer Service Articles

Categories |

Search Results For:

We're sorry we couldn't find anything, feel free to browse our most recent resources below:

A Video Guide to Quality Customer Service
Headline Author
Becca Le Blond

We're here today to talk about quality in customer service and why it's so important for you and your brand. This is because it drives retention and loyalty from your customers and they will, in turn, generate more revenue for you. Quality customer service pays for itself in the long run. So, how do you ensure that you've got a team that delivers high quality customer service?

Read more

05 th

Get Ahead of The Game

Please remember to verify you are not a robot.

Close to try this form.

Please enable cookies to use this form.

Send Email

Our industry is jam-packed with jargon. If you're ready to impress in the next board meeting, check out our dictionary.

26th Sep 2018
Guide: Getting Started With Customer Service

We're sharing our insights and experience as customer service providers for major retails and logistics clients to help your in-house team make educated decisions about channel, hours, tech and measurement.

Read More

Running Customer Service
26th Sep 2018
White Paper: Webchat Optimisation Strategies

Webchat needs to be your priority customer service channel. Growth in ecommerce has produced a surge in online customer service demands which webchat is uniquely placed to meet in a fast, effective, cost efficient way.

Read More

26th Sep 2018
Guide: Tackling Burst Contact Volumes

Every year, retailers and customer service teams come under immense pressure to react quickly to fluctuating customer contact volumes - in this brief guide, we're covering 5 key strategies that work for us, every time. Find out what your customer service team can do react faster to fluctuating customer service volumes this peak season.

Read More

Essential Customer Service Skills
25th Sep 2018
White Paper: Using Automation In Customer Care

Automation and AI are the route to efficient customer service. They offer multiple ways to improve your customer experience, enabling you to optimise your costs without sacrificing service quality.

Read More

CS automation best practices
Load more Resources loaded! Error, try again later!
Loading more
Close Form Hit ENTER to search or ESC to close