Our Resources

Welcome to the FM Library
Customer Service Articles
types of customer service bot
CS Automation: Front-End Bots vs. AI-Assisted Operators
Headline Author
Phil Mead

We believe automation is the best solution, and chatbots are the most well-known method of automation. But, there are different types of bot available to you, and you need to pick the best one to meet your CS needs. We’re going to discuss the different styles of chatbot, their pros, and their cons.

Read more


Get Ahead of The Game

We'll send our insights straight to your inbox, once a month.

Subscribe Thanks! Error, try again!
Load more Stories loaded! Error, click here to try again!
Loading more
Close Form Hit ENTER to search or ESC to close