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Measuring Customer Satisfaction: Why is it Important?
Headline Author
Becca Le Blond

Measuring customer satisfaction (CSat) is the standard for understanding how customers feel about your customer service (CS). And for good reason. CSat scores are a great indicator of customer loyalty and brand advocacy, both of which affect your sales. Once you’re measuring customer satisfaction and collecting data, you can use it to look for improvements in your CS by identifying trends in interactions that lead to low scores!

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Our industry is jam-packed with jargon. If you're ready to impress in the next board meeting, check out our dictionary.

2nd Mar 2021
Outsourcing vs. Offshoring: A Cost Analysis

Can offshoring save you money? Sure. But will it save you the most money and still improve your customer care? No. Our free cost analysis breaks down how and why.

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1st Mar 2021
Re-examining Retail: What do consumers expect in 2021?

It’s no secret that 2020 hit the retail sector hard. But what lasting impact has been made to how retailers provide customer service, and have consumer expectations changed after 12 months indoors? Download our latest in-depth report to see what the data says.

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