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Video Guide: Using Customer Care Data To Reduce Cost
Headline Author
Becca Le Blond

We don’t believe in collecting data for the sake of it – in this 5-minute video guide we’re showing you how to use data to justify investments that will reduce your customer care costs. There are three core steps - first, establish a baseline. Then dig out the granular data. Finally, present a business case back to your team to justify the investments you need to be able to reduce those costs in the long term.

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21 st
May

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Our industry is jam-packed with jargon. If you're ready to impress in the next board meeting, check out our dictionary.

26th Sep 2018
Guide: Getting Started With Customer Service

We're sharing our insights and experience as customer service providers for major retails and logistics clients to help your in-house team make educated decisions about channel, hours, tech and measurement.

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Running Customer Service
26th Sep 2018
White Paper: Webchat Optimisation Strategies

Webchat needs to be your priority customer service channel. Growth in ecommerce has produced a surge in online customer service demands which webchat is uniquely placed to meet in a fast, effective, cost efficient way.

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