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With peak retail season closing in, don't worry about hiring new advisors; outsource to customer care experts. You'll save money and could even improve your operation. Check out our infographic to learn how.

Surviving peak boils down to two main objectives: reducing the number of inbound messages you get, and making sure your team is resourced properly. Moving conversations to new channels will help you meet both goals. We’re going to talk about how to make your peak season easier by moving contacts to faster, cheaper channels like web chat and social media platforms (which, spoiler, customers actually prefer). We’ll discuss how to pick which channels are best for your customers, and share tips from our experience with multiple large online retailers over peak.

Maximising your customer experience can cut costs and increase sales. Our download shows you why the way customers view your brand matters and how to improve brand sentiment.

To improve your customer sentiment, you must first measure it. Our blog shows you the most common methods for measuring brand sentiment.

To improve customer sentiment, you have to use every tool in your toolbelt. And customer service can be one of the most powerful. Read our blog to find out how to put it to good use.

This guide dives into the differences between Millennials and Gen Z. We establish their expectations of your brand and your customer service and explain how to cater to both generations.

Brand tone of voice can make or break a business, and the trickiest place to nail it is in live customer care – but here’s how.