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customer service automation without bots
3 Ways to Automate Customer Service (Without Using a Chatbot)
Headline Author
Emma Martins

With infamous examples of artificial intelligences going wrong, some businesses are understandably reticent to integrate a chatbot into their customer service (CS) operation. But you’ll be glad to hear that they aren't the only way of automating customer service. In fact, automation options are progressing steadily, with many changes gaining steam this year. Here are just three examples.

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