Our Resources

Gnatta releases a client case study showing how easy it is to save money by implementing simple automation.

Traditional channels like telephony tend to be less efficient than newer channels like webchat. Our free case study shows you how you could save more than £400,000 a year by switching, and it includes advice on how to get started.

We spend a lot of time talking about the positive effects of customer service. We’re experts on it. But how does customer service help boost your sales, and what happens if your service isn’t as great as it should be? Well, that’s why this guide exists! We want to help you understand the connection between your customer service, sales teams, and a variety of other business components, so you can continue to grow without worrying about conflicts in your departments!

Convincing shoppers to buy with you used to be a simple task of showing them that you offer the best value. But customer expectations are soaring and they're no longer happy to just take your word for it; they must be convinced. To truly deliver excellent customer service (CS), you have to show your customers that you know what they want, what they buy, and how they’re going to buy it.

It's never been more important to consider using outsource call centres for your customer service operations. Let’s dispel some of the mysteries and myths that exist around this subject and demonstrate once and for all why an outsource call centre is a savvy business option.

Can offshoring save you money? Sure. But will it save you the most money and still improve your customer care? No. Our free cost analysis breaks down how and why.

It’s no secret that 2020 hit the retail sector hard. But what lasting impact has been made to how retailers provide customer service, and have consumer expectations changed after 12 months indoors? Download our latest in-depth report to see what the data says.