Our Resources

Outsourcing customer service can save you money and improve your customer experience. Don’t' believe us? Here are the figures to prove it.

With Covid-19 looming, reduce costs now so that, come peak season, your business is prepared for any outcome. Here’s how to begin by shifting contact volumes.

AI and automation can help improve the efficiency of your customer service, but how do you automate without losing the human touch? You might have heard the saying “robots are taking over the world”. Just like Charlie’s dad in Charlie and the Chocolate Factory -

Kokoon, industry-leading headphone producer, partners with FM Outsource to transform their customer care operation. Kokoon and FM Outsource began working together in May 2018 and now, two years later, both are enjoying exciting growth.

Providing a personalised customer service journey can improve your customer experience and could be the difference between your customer shopping with you again and switching to another brand. So how do you treat customers as individuals without sacrificing efficiency and cost savings?

Modern Milkman (an eco-friendly and modernised milk delivery service) has partnered with FM Outsource to establish a high-quality and cost-effective customer care operation.

Ever compared the true cost of managing your customer care team inhouse, vs outsourcing to a customer care provider? We've got a worked example to share that shows exactly how and why it's cheaper to outsource - without cutting quality. Curious?