Flexible Customer Service, Straightforward Pricing

Packages designed to provide highly skilled customer care teams, no matter your requirements.
GET STARTED

Pick Your Plan

Flexibility forms the foundation of our customer service offering, which is why you can choose from two different commercial models: 'cost per contact' and 'cost per hour'. The Lite and Premium plans detailed below run on the 'cost per contact' model, and were built for smaller operations, or if you'd like to trial us on monthly rolling contract. Larger teams can choose a 'cost per hour' rate on the Pro and Enterprise tiers on which - unlike other provider models - every hour paid for is an hour on the rota.

Lite
From

£2.00

per contact
Pricing
Working hours: 08:00-17:00 Monday-Friday
Day Labour: £2.00
Working hours: 17:00-22:00 Monday-Friday, 08:00-22:00 on weekends, or 08:00-22:00 on Bank Holidays
Out of Hours Labour: £2.25
Working hours: 22:00-08:00
Night Labour: £2.50
One-off fee to be paid at contract start.
FREE Implementation
Commercial Model: Per Contact
Payment Frequency: Monthly
Contract Terms: Rolling Monthly
Labour
Customer Service Platform: Gnatta Only
Reporting
All playbooks include volume, channel split, and reason for contact reporting. Additional content provided at different tiers.
Contact Volume Included
Training & QUALITY ASSURANCE (QA)
Included in the implementation fee above.
Implementation Training: Documentation Provided
Premium
From

£1.80

per contact
Pricing
Working hours: 08:00-17:00 Monday-Friday
Day Labour:
First 800 contacts: £2.00
Then: £1.80
Working hours: 17:00-22:00 Monday-Friday, 08:00-22:00 on weekends, or 08:00-22:00 on Bank Holidays
Out of Hours Labour:
First 800 contacts: £2.25
Then: £2.05
Working hours: 22:00-08:00
Night Labour:
First 800 contacts: £2.50
Then: £2.30
One-off fee to be paid at contract start.
Implementation: £299
Commercial Model: Per Contact
Payment Frequency: Monthly
Contract Terms: Rolling Monthly
Labour
French-, Spanish-, Italian-, Polish-, or German-speaking labour
✔£ Standard Multilingual
Customer Service Platform: Any
Reporting
All playbooks include volume, channel split, and reason for contact reporting. Additional content provided at different tiers.
Monthly Report Included
✔£ Additional Reporting
Training & QUALITY ASSURANCE (QA)
Included in the implementation fee above.
Implementation Training: 4 hours
Any training additional to Implementation Training
✔£ Additional Training
QA: Upto 5% of contacts
Gives you quality checks on a higher % of contacts
✔£ Additional QA
✔£ QA: telephony
✔£ Consultancy
Pro
From

£16.57

per hour
Pricing
Working hours: 08:00-17:00 Monday-Friday
Day Labour: £16.57
Working hours: 17:00-22:00 Monday-Friday, 08:00-22:00 on weekends, or 08:00-22:00 on Bank Holidays
Out of Hours Labour: £17.07
Working hours: 22:00-08:00
Night Labour: £17.57
One-off fee to be paid at contract start.
Implementation: £1495
Commercial Model: Per Hour
Payment Frequency: Monthly
Contract Terms: 12 Months Minimum
Labour
French-, Spanish-, Italian-, Polish-, or German-speaking labour
✔£ Standard Multilingual
Labour not included in contract terms
✔£ Additional Labour
✔ Outbound
Customer Service Platform: Any
Reporting
All playbooks include volume, channel split, and reason for contact reporting. Additional content provided at different tiers.
Weekly Report Included
✔£ Additional Reporting
✔£ Real-Time Dashboard
✔£ Forecasting
✔£ Workforce Management Reporting
✔£ CSat/NPS/Sentiment Reporting
Training & QUALITY ASSURANCE (QA)
Included in the implementation fee above.
Implementation Training: 2.5 days
Any training additional to Implementation Training
✔£ Additional Training
QA: Upto 5% of contacts
Gives you quality checks on a higher % of contacts
✔£ Additional QA
✔£ QA: telephony
Time just after an advisor has been signed out of training but still under trainer supervision.
✔£ New Starter Gradbay
✔£ Consultancy
Enterprise
From

£16.27

per hour
Pricing
Working hours: 08:00-17:00 Monday-Friday
Day Labour: £16.27
Working hours: 17:00-22:00 Monday-Friday, 08:00-22:00 on weekends, or 08:00-22:00 on Bank Holidays
Out of Hours Labour: £16.67
Working hours: 22:00-08:00
Night Labour: £17.17
One-off fee to be paid at contract start.
Implementation: Contact Us
Commercial Model: Per Hour
Payment Frequency: Monthly
Contract Terms: 24 Months Minimum
Labour
French-, Spanish-, Italian-, Polish-, or German-speaking labour
✔£ Standard Multilingual
Any other non-English-speaking labour
✔£ Prime Multilingual
Labour not included in contract terms
✔£ Additional Labour
✔ Outbound
Customer Service Platform: Any
Reporting
All playbooks include volume, channel split, and reason for contact reporting. Additional content provided at different tiers.
Weekly Report Included
✔£ Additional Reporting
✔£ Real-Time Dashboard
✔ Forecasting
✔ Workforce Management Reporting
✔£ CSat/NPS/Sentiment Reporting
Training & QUALITY ASSURANCE (QA)
Included in the implementation fee above.
Implementation Training: 1 week
Any training additional to Implementation Training
✔£ Additional Training
QA: Upto 5% of contacts
Gives you quality checks on a higher % of contacts
✔£ Additional QA
✔£ QA: telephony
Time just after an advisor has been signed out of training but still under trainer supervision.
✔£ New Starter Gradbay
✔£ Consultancy
Pick Your Plan
Lite
From

£2.00

per contact
Premium
From

£1.80

per contact
Professional
From

£16.57

per hour
Enterprise
From

£16.27

per hour
PRICING
Day Labour
Working hours: 08:00-17:00 Monday-Friday
£2.00
First 800 contacts: £2.00
Then: £1.80
£16.57
£16.27
Out of Hours Labour
Working hours: 17:00-22:00 Monday-Friday, 08:00-22:00 on weekends, or 08:00-22:00 on Bank Holidays
£2.25
First 800 contacts: £2.25
Then: £2.05
£17.07
£16.67
Night Labour
Working hours: 22:00-08:00
£2.50
First 800 contacts: £2.50
Then: £2.30
£17.57
£17.17
Implementation
One-off fee to be paid at contract start.
FREE
£299
£1,495
Contact Us
Commercial Model
Per Contact
Per Contact
Per Hour
Per Hour
Payment Frequency
Monthly
Monthly
Monthly
Monthly
Contract Terms
Rolling Monthly
Rolling Monthly
12 Months Minimum
24 Months Minimum
LABOUR
Standard Multilingual
French-, Spanish-, Italian-, Polish-, or German-speaking labour
✔£
✔£
✔£
Prime Multilingual
Any other non-English-speaking labour
✔£
Additional Labour
Labour not included in contract terms
✔£
✔£
Outbound
✔
✔
Customer Service Platform
Gnatta Only
Any
Any
Any
REPORTING
Included
All playbooks include volume, channel split, and reason for contact reporting. Additional content provided at different tiers.
Contact Volume
Monthly Report
Weekly Report
Weekly Report
Additional Reporting
✔£
✔£
✔£
Real-Time Dashboard
✔£
✔£
Forecasting
✔£
✔
Workforce Management Reporting
✔£
✔
CSat/NPS/Sentiment Reporting
✔£
✔£
TRAINING & QUALITY ASSURANCE (QA)
Implementation Training
Included in the implementation fee above.
Documentation Provided
4 hours
2.5 days
1 week
Additional Training
Any training additional to Implementation Training
✔£
✔£
✔£
QA
Up to 5% of contacts
Up to 5% of contacts
Up to 5% of contacts
Additional QA
Gives you quality checks on a higher % of contacts
✔£
✔£
✔£
QA: telephony
✔£
✔£
✔£
New Starter Gradbay
Time just after an advisor has been signed out of training but still under trainer supervision.
✔£
✔£
Consultancy
✔£
✔£
✔£

£: available as an add-on

Contact Us Today

Get your flexible customer service team today. No long-term commitment, no minimum team size.

GET STARTED
insource vs outsource

Why is it cheaper to outsource?

Outsourcing is cheaper. In this cost analysis, we've demonstrated exactly why and how - even with UK-based, high quality resource. Check out our analysis right here.

Read More