Flexible Customer Service, Straightforward Pricing
An Effective, Efficient Cost Per Hour Solution
At FM Outsource, we offer competitive pricing for a high-quality customer care team. Our cost per hour model helps your business to build an effective, scalable team of any size. With fixed rates, depending on your requirements, you only pay for the hours you need, eliminating shrinkage and creating a more efficient operation.
Measuring Our Success
At FM Outsource, we hold ourselves to the highest standards, so you always know you're getting the best service. We place rigid service level agreements on all our pricing tiers to help give you confidence in our process and deliver on our promises. From connection rate percentages to minimum response times across channels, we guarantee fast, effective customer care that is measurable.
Outsourcing vs. Insourcing: What's the Difference?
In a world of tighter budgets and multiple options, it can be difficult to know exactly where best to spend your money. And when it comes to getting a dedicated outsourced customer service team, some businesses might question whether the money could be spent on training and paying internal staff. Luckily, we've done the math for you! In our comparison guide, we look at home much you stand to gain and lose when choosing between insourcing and outsourcing your customer care.
Questions? Get in Touch
Get your flexible customer service team today. No long-term commitment, no minimum team size.