FM Outsource celebrates 10 years of growth and success

FM Outsource is celebrating 10 years in business, following a sustained period of growth!

Over the past three years, we’ve seen revenue soar by 67%, due to our work supporting major household names including Hotel Chocolat, FedEx, Pret A Manger, and Superdrug.

We help a wide range of clients to improve their customer experience and boost loyalty and sentiment by providing 24/7, multilingual, and omnichannel customer care, powered by cutting-edge proprietary technology that customers love.

We’re proud to call ourselves a leading employer in our area, and we’ve recently expanded our headcount plans to more than 750, the highest figure since our inception in 2012. We consistently invest in our employees’ wellbeing and professional development, and we’re currently introducing a new recruitment and learning management system to improve training and upskilling for employees and ensure they have everything they need to succeed.

To mark our 10th anniversary and continuing success, we recently held an awards ceremony to celebrate and reward our team for their ongoing commitment and hard work throughout the last decade.

Commenting on the business’s milestone and growth, Martin Brown, our CCO, said:

Since our launch our key goal has remained the same: providing an unrivalled customer experience to our clients’ customers that leads to greater customer satisfaction, and long-term brand loyalty, higher lifetime value and ultimately, increased revenues for our clients.

To achieve this, we are continually evolving our thinking, our offering and the technology behind it, ensuring we can meet the ever-changing expectations and demands of clients as well as their customers, offering them an unrivalled experience.

The growth we have experienced is a testament to the consistently impressive work and dedication of our team, and our agility and ability to adapt across the whole company.

Looking ahead, we are planning to build on the fantastic growth of the past 10 years, by providing our services to an expanding roster of leading brands.