FM Team Leader Wins ‘Customer Service Hero’

During National Customer Service Week 2023, The Institute of Customer Service decided to host a ‘Customer Service Hero’ competition to shout out all the fantastic work that operators do across the country.

In FM, we have so many amazing members of staff that we had to put it to a vote. After an open round of nominations – garnering 17 nominees in total! – one of our Team Leaders, it became clear that one name was coming up again and again. After reading all the nominations, it was very obvious that Brandon should be our Customer Service Hero, and we’re delighted to say that The Insitute of Customer Service agreed!

Check out just a few of the reasons our team voted for him below:

“Brandon always goes above and beyond for every customer and operator.”

“Brandon supports the team in providing great responses to customers and ensuring that the customers always get the best possible resolution. Without a doubt, Brandon helps bring happiness to the customers through his guidance and knowledge, whilst supporting the team.”

“Brandon always goes above and beyond with his team. Always pushes us and teaches us to go above and beyond for our customers. If mistakes are made, Brandon will always take the time to explain this to you and explain the correct way. Always makes us feel welcome and encourages us to be our best. [He] always makes sure we are okay! I could not ask for anything more from a Team Leader.”